Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe're looking for a Senior Design Researcher to join the Spend Squad in London. You'll be part of Wise's global mission to build an open and fair financial system.
At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time, and building products that support Business and Personal needs for credit has never been more important in achieving our mission.
Your mission:
Your mission is to help the Spend squad understand and meet customers' credit needs for business and personal use. This new opportunity for Wise requires generative, evaluative, and strategic research across regions to inform product direction and quality. Your work will guide which markets we expand to, shape value propositions and ensure in-product flows fit seamlessly into people's lives and businesses.
You'll join a vibrant research community of 20+ researchers and work embedded within the Spend squad.
As a Senior Researcher, you'll be owning your expertise. You'll contribute by:
Leading complex research - work on large projects that are often complex and ambiguous, operating with significant autonomy
Problem-solving excellence - proactively demonstrate exceptional problem-solving skills and holistic research thinking
Taking ownership - regularly lead work and take responsibility for research decisions
Collaborating - routinely work with other researchers and disciplines, often leading workshops and crits
Planning strategically - able to explain how work streams should be planned, coordinated and sequenced
Defining success - ensure key milestones and metrics are in place to measure and assess impact
Storytelling and advocacy - strong cross-functional collaborator and accomplished storyteller; effective advocate of a research-led approach
Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery, while maintaining research rigour
This role will give you the opportunity to:
Own complex work - lead large, ambiguous research projects with significant autonomy and impact
Shape direction - influence how your team prioritises and sequences work to achieve squad goals
Develop your expertise - continue growing as a research expert while expanding your strategic and leadership capabilities
Be part of our mission to make money without borders the new normal
A bit about you…
You have deep experience with both generative and evaluative research; exceptional problem-solving skills and holistic research thinking
You know how to choose the right research approach for different ambiguity levels, build decision confidence through well-designed studies, and connect user evidence to business outcomes
You're comfortable working embedded in cross-functional product teams; able to work autonomously and collaboratively with PM, data, design and engineering
You're able to guide teams on actioning insights and work closely with designers to ideate based on findings
You have strong presentation and storytelling skills, especially when sharing impactful insights
You're comfortable using modern research tools and thoughtfully applying AI where it can accelerate delivery without compromising quality
You're also…
capable of prioritising and sequencing activities, addressing uncertainties and defining success
self-directed; you can spot opportunities and take appropriate steps to action them with minimal guidance
And as a heads up, this role probably isn't for you if:
Your experience is primarily market research and/or academia
You don't have demonstrable experience leading UX research within the tech/product industry
You're not comfortable working with significant autonomy on complex, ambiguous projects
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Deep experience with generative and evaluative UX research
- Demonstrable experience leading UX research within a tech/product company
- Experience working embedded in cross-functional product teams with PMs, designers, engineers and data
- Ability to choose appropriate research methods and connect evidence to business outcomes
- Strong presentation, storytelling and advocacy skills for sharing insights
- Experience planning, sequencing research work and defining success metrics
- Skilled at guiding teams to action insights and ideate with designers
- Comfortable using modern research tools and thoughtfully applying AI to research workflows
- Able to lead workshops, crits and work autonomously on ambiguous projects
- Not primarily market research or academic research background; demonstrable product UX research experience
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global minimum of 33 paid days off (36 in U.S. hubs) plus a 6‑week paid sabbatical every four years and extras like volunteer or “Me” days indicate substantial time‑off depth.
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Parental & Family Support — A global minimum of 18 weeks fully paid parental leave for birth or adoption after one year, along with adoption and fertility support, underscores robust family support.
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Flexible Benefits — Work‑from‑anywhere up to 90 days per year after six months and flexible working principles provide notable geographic mobility and scheduling latitude.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
