Senior Research Executive - CEX

Posted Yesterday
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Dubai, ARE
In-Office
Senior level
Marketing Tech
The Role
Lead and support client development, proposal design and costing, manage end-to-end CX research projects, ensure quality deliverables, coordinate fieldwork/data processing, and pursue continuous professional development while supporting seniors in client engagement and financial targets.
Summary Generated by Built In

BUSINESS DEVELOPMENT

 

  1. Supporting and assisting management in developing new client business development.
  2. Proactively supporting management in business development initiatives and trying to identify potential areas.
  3. Contributing and writing sections of new client proposals with senior supervision and approvals. 
  4. Contributing to costing of proposals.
  5. Managing smaller proposals (including design & pricing of research, solutions) with senior supervision and approval.

CLIENT RELATIONSHIP

 

  1. Contributing to the day-to-day client interaction throughout the specific project processes and support seniors on general client relationship and communication, supporting seniors on face-to-face client meetings.
  2. Supporting SREs and Account Managers in their efforts of developing existing client accounts further.
  3. Contributing and writing sections of existing client proposals with senior supervision and approvals. 
  4. Contributing to costing of proposals.
  5. Managing smaller proposals (including design & pricing of research, solutions) with senior supervision and approval.
  6. Contributing to high quality project deliverables with supporting seniors in analysis/reports as per client objectives/requests. Providing accurate deliverables in line with senior expectations.

PROJECT MANAGEMENT

 

  1. Taking overall responsibility for the successful management of research projects, ensuring projects are delivered; on-time; on- cost to the client’s satisfaction.
  2. Contributing and doing project management, including, Clients: day-to-day interaction on project level with senior support and approval, Qre/DG/Obs. sheet: contributing to research materials with senior support and supervision, Operation (Fieldwork, Data Processing etc):  direct day-to-day interaction on project level with internal stakeholders and Suppliers: direct day-to-day interaction with senior supervision on project level.
  3. Contributing to project administration, and partially responsible for certain elements including job book management and Direct cost.
  4. Ensuring consistent project quality standards according to the established processes and procedures (executing all the needed project briefings, monitoring fieldwork quality, review meetings, data review).
  5. Proactively supports senior team throughout the project, e.g.: raising issues in a timely manner and being solutions focused.


PEOPLE AND SELF MANAGEMENT

 

  1. Attending and participating in all knowledge sharing initiatives via: Intranet readings, Ipsos online trainings, Internal f2f trainings, Best practices or POV shared by senior

Management.

  1. In line with the relevant business unit focus, a good understanding in at least one area of expertise (medium level) and continuous learning in at least two other areas.
  2. Proactively improving computer and soft skills.
  3. Proactively seeking out opportunities for own self-development, via informal and formal learning events (e.g.: establishing a mentor, reading materials on Intranet, attending training courses etc.
  4. Taking responsibility for their own on-the-job learning (e.g.: taking notes, asking questions from senior team members to clarify understanding etc.)
  5. Proactively seeking out opportunities for own self-development, via informal and formal learning events (e.g.: establishing a mentor, reading materials on Intranet, attending training courses etc.)
  6. Treating others with respect at all times.
  7. Being a proactive and effective team member.

 

FINANCE, P&L AND ADMINISTRATIVE


  1. Contributing and supporting Head of the business unit in achieving financial targets of the department.
  2. Responsible on general administrative and HR compliance on personal level. 

About UsIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! About the Team

At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.

From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.

Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.

So, while our work is powered by insights and driven by technology, it’s always all about people

Skills Required

  • Experience in business development and contributing to client proposals
  • Project management experience delivering research projects on time and on budget
  • Knowledge of research design, fieldwork operations, data processing and quality control
  • Ability to design and price research solutions and contribute to costing proposals
  • Client-facing communication and relationship management skills
  • Understanding of CX/EX methodologies or relevant area of expertise (medium level)
  • Proactive learning mindset and willingness to improve computer and soft skills
  • Ability to produce high-quality analysis and deliverables under senior supervision

Ipsos Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsos and has not been reviewed or approved by Ipsos.

  • Leave & Time Off Breadth Time-off policies include generous vacation allowances, paid sick time, volunteer days, Summer Fridays, and an extra birthday day in some regions. Allowances in some markets increase with tenure and include options to buy or sell holiday time.
  • Healthcare Strength Health coverage spans multiple medical plans, dental and vision care, an Employee Assistance Program, and employer-funded income protection and life assurance in certain regions. Private medical coverage is offered for some levels, alongside mental health support resources.
  • Parental & Family Support Paid parental leave is available across regions, with multi-month options and equal maternity and paternity leave in the UK. Flexible working approaches and family-friendly policies are emphasized.

Ipsos Insights

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The Company
HQ: Paris
14,000 Employees
Year Founded: 1975

What We Do

In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder. Ultimately, success comes down to a simple truth: YOU ACT BETTER WHEN YOU ARE SURE First listed on the Paris Stock Exchange: July 1, 1999 Total revenues in 2019: 2,003.3 million euros

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