Senior Research Analyst

Your Team's Impact:

CUSIP Global Services is managed on behalf of the American Bankers Association by FactSet Research Systems, with a Board of Trustees
that represents the voices of leading financial institutions. Our extensive focus on standardization over the past 50 years has helped us earn
the reputation for being the trusted originator of quality identifiers and descriptive data that are interoperable among regulators, banks,
vendors, exchanges and depositories. We are a very professional global team continually expanding to include new financial instruments and
collaborating across functions, teams, geographies dedicated to improving the client experience.

CGS information helps streamline efficiencies throughout the global financial system. From the assignment of identifiers for new issues to
their use in trading, settlement, asset servicing and risk management, clients rely on trusted CUSIP identifiers and the knowledge and
experience of the CGS team to provide a solid foundation to run their businesses smoothly and reliably. This role will be a key interface
between CGS core business and clients involving onboarding users, keep them engaged, collections and improving the client’s experience
throughout.

We are looking for a competent and self-driven individuals who will be responsible for collections of outstanding accounts receivable dollars
from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable
delinquency. You will struck a balance between maintaining trustful relationships and ensuring timely payments by contacting clients and
collect outstanding payments. You will also have the opportunity to collaborate with a diverse group of operations, product, technology
partners and assist in diverse projects that are transformational to our global operations.

What You'll Do:

• Ability to take ownership of objectives set and drive results, independently.
• Review open accounts for collection efforts and make outbound collection calls in a professional manner while keeping and
• improving customer relations.
• Resolve client-billing problems and rescue accounts receivable delinquency and apply good customer service in a timely manner.
• Identify issues attributing to account delinquency and discuss them with management.
• Monitoring accounts to identify overdue payments and update account status records and collection efforts. Take actions to
• encourage timely debt payments and process payments and refunds.
• Provide timely follow-up on payment arrangements.
• Should be prepared for cross training and for any job rotation or movement between processes.
• The primary location specifies you will be required to be in the Hyderabad FactSet's office in a Hybrid work environment.

What We Are Looking For:

• A bachelor’s degree.
• Excellent verbal and written communication skills with the ability to listen, question and understand, and to be clear and concise while expressing thoughts.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency. Must have attention to detail with an eye for accuracy.
• Proficiency in Microsoft Office including Excel and Word.
• Ability to work independently and to adapt to a fast-changing environment, willingness to work in rotational shifts as required.
• Master’s degree or equivalent is preferred but not required.
• Exposure to collections process is preferred but not required.

What's In It For You:

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 
• Career progression planning with dedicated time each month for learning and development. 
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 
• Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.