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Zoox is an autonomous mobility company that’s created a purpose-built robotaxi to give the world a better way to ride.
The Role
The Senior Reputation Communications Manager will devise and manage crisis communication strategies, engage with media, and protect corporate branding during issues while collaborating across teams.
Summary Generated by Built In
We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation—and we need your help. The Communications & Marketing Team brings Zoox’s mission, strategy, and values to life through clear, consistent, and engaging communications and programs. You’ll find a creative, collaborative environment where great ideas thrive and where everyone is driven by the same big purpose.
We’re looking for a Reputation Communications Manager to help lead Zoox’s corporate response to a range of reputation management issues. This role requires a strategic communicator who can think quickly under pressure and can drive complex messaging across multiple stakeholders. You will develop and manage communications during all stages of external issues that arise, with the ability to deliver transparent and clear communications aimed at a variety of different audiences. You will work collaboratively and cross-functionally across a broad set of internal teams. You bring a deep understanding of the current media landscape, experience with high-profile incidents, and a proven history in protecting corporate brands.
In this role, you will:
- Create and execute communications strategies for emerging situations of varying degrees, often in a tight time frame. You will be responsible for maintaining and writing crisis communication plans and driving them from development to completion.
- Serve as a primary point of contact for media inquiries related to crisis issues, engaging directly with the media as situations develop. This includes managing relationships with key journalists and media contacts while monitoring media coverage and working closely with the social media team to identify potential issues before they escalate.
- Work with the broader Communications & Marketing team, Product, Legal, Safety, Policy, Operations, and other teams to align on crisis response strategies and ensure clear, precise communications across all stakeholders.
- Develop and implement strategies to communicate clearly and protect our corporate brand, both proactively and reactively, during times of heightened attention.
- Draft playbooks, statements, FAQs, and talking points that maintain transparency for a broad range of audiences at different stages of an issue.
- Remain calm under pressure and have the ability to navigate rapidly evolving situations.
Qualifications
- 8+ years of experience in crisis communications, issues management, or corporate communications, preferably within a fast-paced environment. Candidates must demonstrate proven experience managing high-stakes communications during crisis situations.
- Proven track record of calm under pressure and tight deadlines. Proactive and collaborative problem-solver, with exceptional writing and editing skills. Possesses the ability to simplify complex topics into understandable and consumer-forward content.
- Exceptional attention to detail and strong organizational skills are critical, as accuracy and coordination are key to incident communications. Candidates should be comfortable serving as a public spokesperson.
- A bachelor's degree in communications, public relations, journalism, or a related field.
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Top Skills
Crisis Communications
Media Relations
Public Relations
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The Company
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation.
From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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