Senior Representative I, Customer Solutions

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- We have been certified as a best place to work for our US, Chile and Malaysian offices.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 

Visit our website to learn more and become a part of our Rocketeer Nation.

This role is a key member of our sales team, focused on finding and driving both short and long term opportunities. You ideally have experience in solution selling, using products such as Atlassian to drive transformational services solutions to customers.

What you’ll be doing 💪

- Key account acquisition by developing an interaction strategy to determine the objectives and level of effort required to effectively target assigned strategic accounts/territory.

- Capture all external and market-based data, current and prospective customer information, and data that could assist with the sales process.

- Generate leads, Close business (new & renewal) to meet/exceed quota, manage pipeline, update forecast, develop and execute account plans.

- Hunt and identify prospective customers from business directories, participation in business communities and events.

- Contact and qualify prospective customers. Develop initiatives within sales to improve funnel conversion rates and increase the volume of sales-qualified leads.

- Educate customers on the benefits (financial or otherwise) of our solution offerings.

- Host product demonstrations, webinars and other online events to educate SQL's.

- Negotiate and close deals for assigned accounts/territory.

- Focus on developing initiatives and funnel conversion rates for assigned accounts/territory.

What you’ll bring to the table 🧑‍💻

- Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience. 

- Proven track record of closing large complex enterprise deals.

- Proven track record working in B2B environments/marketplaces.

- Experience in Tech or IT services companies.

- Be able to oversee the development of strategic market/product line business plans and marketing programs to support sales in designated market segments.

- Experience in building and developing volume and strategic customers and partnerships.

- Able to analyze market data to identify trends/opportunities, develops strategic direction from market information, and creates compelling market analysis presentations.

- Able to create make-versus-buy analysis from a partnership/merger/acquisition perspective.

- Excellent communication, presentation and negotiation skills.

- Self-motivated, results-oriented and driven to exceed expectations.

- Competency in the typical back office support tools and CRM software associated with sales environments and global asynchronous communication.

Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. 

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. 

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].