As an ITSM Atlassian Consultant, you'll implement and manage Atlassian products, provide expert guidance, resolve technical issues, and ensure project success through collaboration and knowledge sharing.

Manage multiple complex customer projects, addressing blockers, improving processes, and ensuring delivery across organizational boundaries while collaborating with stakeholders.

The role involves designing and implementing solutions, customer engagement, project management, and providing technical guidance on Atlassian products.

Lead User Acceptance Testing (UAT) and Business Readiness, ensuring solutions meet requirements and training is validated before Go-Live.

Early-career solutions architect supporting presales and post-sales activities: assist in discovery, technical workshops, POCs, proposals/SOWs, integrations, and documentation. Work with senior architects to shape solutions, build reusable assets, and support customer adoption and roadmap alignment while developing technical depth and commercial acumen.

The Principal Consultant in Change Management leads change management strategies for client engagements, ensuring high user adoption of technical solutions in alignment with ServiceRocket's methodologies.