Senior Reporting and Operational Analyst

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

This is a hybrid role for Mississauga, CA.

Job Title: Senior Reporting and Operations Analyst

Job Summary

The Senior Reporting Analyst is responsible for designing, developing, and maintaining enterprise‑level business intelligence reports and dashboards that support strategic, operational, and executive decision‑making. This role partners closely with business stakeholders, data engineering, and analytics teams to translate business requirements into scalable, accurate, and insightful reporting solutions.

The ideal candidate has strong experience in data modeling, reporting tools, SQL, and business analysis, with the ability to drive reporting standards and best practices.

Key Responsibilities:

Business Intelligence & Reporting

• Design, develop, and maintain high‑quality dashboards, reports, and self‑service BI solutions.

• Translate complex business requirements into clear, actionable reporting and visualizations.

• Ensure consistency, accuracy, and performance of BI assets across the organization.

• Develop and maintain KPI frameworks, metrics definitions, and reporting standards.

Data Analysis & Insights

• Analyze large and complex datasets to identify trends, patterns, and performance drivers.

• Provide insights and recommendations to support business strategy and operational improvements.

• Perform ad‑hoc analysis to answer time‑sensitive business questions

• Support sales and marketing departments with data driven information to target relevant market share and reach goals

• Support Accounts Payables and Accounts Receivables teams to monitor invoice collection, reconcile variances between ledgers and reports, and ensure accurate billing to clients

• Support other general operational reporting needs

Data Management & Modeling

• Partner with data engineering teams on data models, data marts, and semantic layers.

• Validate data quality and reconcile discrepancies across multiple data sources.

• Optimize queries, dashboards, and reports for performance and scalability.

Stakeholder Engagement

• Act as a trusted analytics partner to senior leaders and business teams.

• Lead requirements gathering sessions and manage reporting deliverables end‑to‑end.

• Present findings and insights to technical and non‑technical audiences.

• Collaborate regularly with various departments and staff members to generate Business Performance reports and metrics for overall strategy development

Governance & Best Practices

• Establish and enforce BI governance, documentation, and version control standards.

• Mentor and support junior BI analysts and reporting developers as required.

• Stay current with BI tools, visualization best practices, and analytics trends.

Required Qualifications

Education

• Bachelor’s degree in Computer science, Information Systems, Data Analytics, Statistics, Business, or a related field
  (Equivalent professional experience may be considered)

Experience

• Skilled in business intelligence, reporting, or data analytics roles.

• Proven experience delivering enterprise‑level dashboards and reports.

• Experience working directly with senior business stakeholders and executives.

• Finance industry experience

Technical Skills

• Advanced SQL (complex joins, CTEs, window functions, performance tuning).

• Strong experience with BI tools such as: Power BI, Tableau, Looker, or similar platforms

• Experience with relational databases and data warehouses (e.g., SQL Server, Snowflake, Azure Synapse, Redshift).

• Solid understanding of: Data modeling (star/snowflake schemas), ETL/ELT concepts, KPI and metrics design

• Experience with Excel for advanced analysis (Power Query, Power Pivot preferred).

• Experience with cloud data platforms (Azure, AWS).

• Experience with DAX (for Power BI) or similar analytical languages.

• Hands on Experience with Databricks.

• Experience using AI productivity tools such as GitHub Co-pilot, Cursor AI, Claude Code.

Analytical & Soft Skills

• Strong analytical thinking and problem‑solving abilities.

• Excellent communication (both written and verbal) and presentation skills.

• Ability to explain data insights clearly to non‑technical audiences.

• Strong attention to detail and data quality.

• Ability to work independently and manage multiple priorities.

• Demonstrated ability to manage time and prioritize projects to meet deadlines.

• Excellent critical thinking skills to help solve business problems and make decisions.

• General knowledge of business operations, objectives, strategies, process and information flow.

Preferred / Nice‑to‑Have Qualifications

• Knowledge of scripting languages (Python or R) for analysis or automation.

• Experience with data governance, data catalogs, or semantic layers.

• BI or analytics certifications (e.g., Power BI, Tableau, cloud certifications).

• Experience in Agile or product‑oriented delivery environments.

 This position is for an existing vacancy within our organization.

Compensation: CAD $80-90,000 Annual.

As part of our hiring process, we may use artificial intelligence (AI) technology to help screen and shortlist applications. All final hiring decisions are made by our recruitment team

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.