At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewGlobal Repair Services Operations provide the product repair support for warranty and non warranty for the Motorola Solutions Products in the region. Currently, the Repair Operations support multiple countries within the regions. Our goal is to provide a seamless experience to Motorola Solutions customers in the moment that matters.
Job Description
This role focuses on driving innovation and efficiency within the repair organization through a combination of data-driven analysis, process optimization, and project leadership. By leveraging mathematical and scientific models, the individual will research and refine repair production methods, develop quality control systems, and implement financial management controls. A key aspect of the role is identifying trends in defective products, communicating them to engineering, and leading continuous improvement initiatives to enhance efficiency, reduce waste, and improve customer satisfaction. This includes leading projects focused on digitalization, automation, and cost reduction.
- Researching new developments and product lines in the repair organization, using mathematical and scientific models to understand repair production methods.
- Testing new/shipping products repair lines for usability and efficiency. Modifying the designs using data collected.
- Creating and developing quality control systems to optimize repair production and reduce waste.
- Developing management control systems for more efficient financial planning.
- Preparing reports and operating guidelines for company-wide implementation
- Investigates, proposes, develops, optimizes and evaluates processes and equipment. Performs experiments, analyzes data and/or failures, and determines root causes for failures.
- Define the repair strategy and repair readiness for Repair Service Centers for the new product including repair cost and investment cost.
- Communicates trends of defective products to engineering to reduce the need for service or identify potential product issues.
- Creates specifications for reports and analysis based on business needs and required or available data elements.
- Provide consultation to cross-functional teams to address business issues.
- Drive continuous improvement through trend reporting analysis and metrics management.
- Establish and maintain relationships with key stakeholders and suppliers.
- Time to time projects will be assigned to lead on i.e customer satisfaction project, digitalization, transformation and automation project, and process/cost continuous improvement project. Prepare project plans and schedules. Provide status updates of assigned projects to the management.
Additional Qualified Skills:
- Experience in financial analysis, data flow analysis and project management.
- Analytical thinking and problem-solving skills.
- Soft skills, such as leadership abilities and excellent written and verbal communication
- Technological proficiency, process and technical knowledge.
- Demonstrated expertise in your area of specialization.
- Strong communication and interpersonal skills.
- Critical thinking.
- Able to support global functions with different time zones.
Target Base Salary Range: $85,000 - $120,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
- A Bachelor’s degree in engineering, business/corporate, management or engineering field.
- 5+ years of experience
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions and has not been reviewed or approved by Motorola Solutions.
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Healthcare Strength — Benefits materials describe medical, dental and vision coverage effective on day one with multiple national carrier options and bundled prescription coverage. Feedback suggests plan choices, telehealth, and targeted care programs provide strong access and support for varied needs.
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Parental & Family Support — Policies outline robust paid parental leave and clear processes for family and medical leaves, with continued health coverage during leave. Feedback suggests these programs are employer‑verified and prominently documented in recent plan materials.
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Leave & Time Off Breadth — Company information highlights paid time off, paid holidays, and a Flex Time Off approach for many salaried roles alongside flexible work models. Feedback suggests time‑off policies are positioned to be usable and supportive of work‑life balance.
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What We Do
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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