Senior Renewals Specialist

Locations: Coventry (UK), Glasgow (UK) or Hilversum (Netherlands)
Working model: Hybrid
Languages: Fluent German and excellent English required

Are you passionate about building long-term customer relationships and protecting recurring revenue? We’re looking for a Senior Renewals Specialist to play a pivotal role in driving customer value, retention, and growth across a portfolio of strategic EMEA accounts.

As a senior, revenue-owning contributor, you’ll work closely with Sales and Customer Success to deliver a value-led renewal experience. You’ll take ownership of end-to-end renewals — ensuring contracts renew on time, identifying expansion opportunities, and proactively reducing churn risk — all while acting as a trusted advisor to your customers.

• Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)

• Build strong, consultative relationships by aligning solutions to customers’ business objectives

• Partner cross-functionally to deliver seamless, successful renewal outcomes

• Protect and expand recurring revenue across your territory

Manage Renewal Portfolios

• Own a defined portfolio of accounts, developing a deep understanding of customer goals, stakeholders, and market dynamics

• Identify renewal risks early (e.g. usage trends, pricing concerns) and proactively drive mitigation plans

• Collaborate closely with Sales, Customer Success, Support, Finance, and Product teams to protect contract value

• Engage with champions, end users, and economic buyers to strengthen relationships and influence outcomes

• Clearly articulate value and act as a trusted advisor throughout the customer lifecycle

Drive Renewals and Growth

• Engage customers well ahead of renewal deadlines in line with the Customer Engagement Lifecycle

• Translate usage insights and future requirements into renewal-led growth opportunities, including expansions, pricing adjustments, and migrations

• Independently close renewals while protecting and expanding recurring revenue

• Maintain a structured, audit-ready pipeline with accurate forecasting

• Support wider territory growth through close collaboration with Sales colleagues

Operational Excellence & Compliance

• Ensure adherence to company policies related to contracts, cybersecurity, and data protection

• Maintain accurate CRM records for renewals, forecasts, and customer interactions

• Partner internally to resolve billing or accounts receivable issues that could impact the customer experience

• Continuously build expertise in our products, industry trends, and competitive landscape

Personal Growth & Team Contribution

• Engage in ongoing professional development through coaching, tools, and training

• Work with your manager to develop and execute an Individual Business Plan with clear, measurable objectives

• Demonstrate a growth mindset, resilience, and a strong sense of ownership

• Act as a role model for accountability, collaboration, and results

You thrive in customer-centric environments and are motivated by delivering meaningful outcomes. You’re comfortable balancing retention and expansion goals, adapt quickly to change, and collaborate effectively across teams.

Key strengths we value:

• Strong sense of accountability and ownership

• Results-driven, even in complex or challenging situations

• Proactive, organised, and action-oriented

• Confident communicator who can engage a range of stakeholders

• Resilient and able to maintain momentum under pressure

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience)

• 3+ years’ experience in renewals, account management, customer success, or quota-carrying customer-facing roles within B2B SaaS or enterprise software

• Proven success owning renewals and delivering strong GRR/NRR, on-time renewals, churn reduction, pricing optimisation, and accurate forecasting

• Strong understanding of subscription-based contracts and value-led commercial negotiations

• Experience managing multi-stakeholder engagements and cross-functional initiatives

• Fluency in German and excellent English communication skills (written and spoken)

At Minitab, we don’t just deliver powerful analytics solutions — we build lasting partnerships with our customers. If you’re motivated by impact, collaboration, professional growth, and helping customers succeed, you’ll feel right at home here.