Senior Renewals Specialist

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

The Senior Renewal Specialist is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional ready to resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Specialists are responsible for ensuring maximum financial results for OutSystems while strengthening partnerships with existing customers.

Responsibilities

• Effectively engage with customers, securing and processing their renewal on-time

• Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies

• Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust

• Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal

• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals

• Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting

• Leverage customer data and behavior to assess the health of each renewal

Must Have:           

• 1-3 years of account management, customer success, or sales experience

• 1-3 years' experience within the Technology/SaaS industry highly preferred

• Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer

• Proven ability to engage across corporate functions (Customer Success, Product Management and Sales).

• Fluency in English and Dutch

Even Better:

• Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.

• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.

• Strategic thinking, problem solving, and decision-making capabilities

• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.

OutSystems is the pioneer of the fast-growing high-performance low-code development market. The company empowers organizations to innovate their businesses through software, and we are looking for talented and motivated individuals to join our team. 

The OutSystems high-performance low-code platform is considered one of the leading application development solutions by customers, analysts such as Gartner and Forrester, and partners around the world. The platform gives organizations – from small and mid-sized businesses to enterprises – the tools to build, deliver, manage and evolve mobile and web applications that are unique to their businesses. With high-productivity, AI-assisted tools, customers can tackle any strategic challenge – from modernizing and integrating their existing applications, to automating business and workplace processes, and creating exceptional customer apps and experiences. Solutions built with OutSystems are secure, resilient, cloud-native, built to scale, and can be continuously evolved.

OutSystems is a truly global organization, with customers across 87 countries and 22 industries, more than 400 partners, and a 600,000-developer community. The company is known for creating a culture of innovation inside its customer organizations, with many working with OutSystems for more than a decade. 

Founded in 2001 in Portugal, we have offices in Lisbon, the United States, United Kingdom, the Netherlands, Germany, France, the UAE, India, Japan, Hong Kong, Malaysia, Singapore, and Australia, and of course a thriving and collaborative worldwide community of remote employees. OutSystems continuously receives leadership recognition from the top analyst firms, the CODiE Awards, SD Times 100, the Cloud100, and other influential groups. 

Our team members are at the core of a dynamic, industry-leading company that is helping organizations of all sizes across the globe innovate their businesses through the power of software.

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!