With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
At Recorded Future, we are dedicated to maintaining strong, long-term relationships with our clients. Our mission is to ensure customer satisfaction and loyalty by delivering exceptional value and service. We are seeking a motivated and detail-oriented Senior Renewal Specialist to join our global renewals organization.
Job Description
As a Senior Renewal Specialist, your primary responsibility will be to retain renewal revenue for Recorded Future’s customer base. Working closely with Account Directors, Customer Success, Channel Partners and Leadership, you will assist with renewing and retaining business across your assigned territory.
What You'll Do as the Senior Renewal Specialist:
- Manage up to 50 customer accounts for renewal and retention: Ensure customer satisfaction and renewal of contracts.
- Meet or exceed assigned renewal revenue targets: Consistently achieve or surpass company goals for renewal revenue.
- Negotiate, protect, and grow the renewal revenue stream within the assigned territory: Use strategic negotiation skills to safeguard and enhance revenue.
- Drive on-time and accurate renewals: Adhere to internal processes and procedures for timely and precise renewals.
- Maintain consistent and accurate deal progression updates in Salesforce.com: Ensure all renewal opportunities are accurately tracked from Quote to Close
- Build and leverage relationships with internal and external teams: Collaborate with various stakeholders to achieve positive outcomes for the company and your customers.
What You'll Bring as the Senior Renewal Specialist:
- At least 3+ years of sales experience, including Inside Sales, Outside Sales, Account Management, Customer Success, or similar roles.
- Experience in a competitive, sales-driven environment.
- A track record of success and high achievement.
- SaaS or High Tech sales experience is preferred.
- Security experience is a plus but not mandatory.
- Experience with Channel Sales and Direct Sales are both valuable.
- A positivity, a can-do attitude, flexibility, and curiosity are a must.
- Fluent in both English and Japanese, with the ability to communicate effectively in both languages, both written and spoken, in a professional environment.
- A Bachelor’s Degree or higher is desirable.
If you are passionate about customer retention and have a proven track record in sales, we encourage you to apply and join our dynamic team.
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
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What We Do
Headquartered in Boston with offices and 1000 employees around the world, Recorded Future works with over 1,800 businesses and government organizations across more than 75 countries to provide real-time, unbiased and actionable intelligence. Recorded Future is the world’s largest threat intelligence company. Recorded Future’s Intelligence Cloud provides end-to-end intelligence across adversaries, infrastructure, and targets. Indexing the internet across the open web, dark web, and technical sources, Recorded Future provides real-time visibility into an expanding attack surface and threat landscape, empowering clients to act with speed and confidence to reduce risk and securely drive business forward.
Why Work With Us
Recorded Future is dedicated to creating an inclusive and safe environment for all employees. Our Employee Resource Groups (Black Empowerment Support Group, Women@RF, Out@RF, Ohana, Veterans@RF), and culture team work very closely to foster an environment where employees can thrive and be themselves.
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