Job Title: Senior Relationship Manager
Location: London - Hybrid-Working: 3 days in office, 2 days from home.
Travel Frequency: Frequent travel across UK, Europe & International as required.
APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in FinTech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide.
We're looking for a talented individual to join our RM team to deliver a seamless end-to-end merchant experience for our Mid to Enterprise Level clients, with a particular focus on our Travel (think: airlines, experiences & online travel agents) vertical.
WHAT YOU’LL BE DOING:Champion a merchant-first mindset, consistently ensuring that merchant needs shape strategic and commercial decisions.
Leading monthly-service reviews & quarterly business reviews for your designated accounts, ensuring your merchant is getting the most out of their partnership with APEXX.
Being the “go-to” point of contact within APEXX, advocating for the merchant internally as well as serving as an escalation point for when things don’t go quite as planned, whilst also being an ambassador for APEXX.
Managing contract renewals and commercial negotiations in partnership with the Head of Relationship Management & CCO.
Identifying up sell and cross selling opportunities - for example: fraud solutions.
Adopting a consultative approach to advise & guide our merchants on all things payments, in order to help them achieve their own goals and objectives.
Partnering with our Customer Experience team to ensure merchant onboarding & go-live is smooth.
Collaborate with wider internal teams as required to enhance the quality of the customer lifecycle and realise the APEXX ambition of being the world’s most merchant centric payments provider.
You’ve done this before: You bring proven experience in Account Management and/or Customer Success within the Payments industry.
You know our domain: You’re familiar with the Travel and Airline sectors and the key players shaping them.
You know Enterprise: You understand how to win over enterprise clients and confidently influence senior leadership, including C-Suite stakeholders. You have the ability to upsell/cross-sell and offer a seamless contract renewal experience.
You have passion and drive: You’re curious, proactive, self-motivated, and thrive in fast-paced environments with competing priorities.
You communicate with impact: You manage internal and external stakeholder communication with clarity and attention to detail.
You understand the numbers: You know the metrics that matter and how to drive adoption, renewals, and long-term customer success.
Apart from the opportunity to work for a tech scale-up, having great responsibility and varied tasks every day, other benefits include:
APEXX Pension Scheme
Private Medical Insurance
Life Insurance & Critical Illness Cover
Enhanced parental leave policies
25 days holiday, plus an additional days holiday for your birthday, and Bank Holidays
APEXX is a dynamic Fintech scale-up founded in 2016 with the goal of creating cutting-edge payment technology. Our vision is to be the payment industry's most merchant-centric provider. Through our platform a merchant can connect via a simple API connection to the world's payment ecosystem, increasing conversion at lower cost and satisfying their entire payments needs. We excel at bringing transparency, efficiency, and competition to the payments market.
The team is incredibly committed and enthusiastic about what we are building - top of the class payments solutions and a valuable business. This is infectious and creates a wonderful office atmosphere. We have a supportive, relaxed yet high-performing, and high trust culture.
To learn more about APEXX and experience the dynamics of being part of our team, feel free to check out the provided media channels below:
LinkedIn: https://www.linkedin.com/company/apexxglobal/
Instagram: https://www.instagram.com/apexx.global/?hl=en
Main Website: https://apexx.global/
APEXX is an equal opportunities employer committed to encouraging equality, diversity, and inclusion among our employees and eliminating discrimination.
We do not accept speculative CVs or candidate profiles from Recruitment Agencies.
Skills Required
- Proven experience in Account Management or Customer Success within the Payments industry
- Familiarity with the Travel and Airline sectors
- Ability to influence C-Suite stakeholders
- Proactive and self-motivated in fast-paced environments
- Strong internal and external communication skills
What We Do
APEXX Global is a leading payment orchestration platform that connects enterprise merchants to the global payments ecosystem through a single API. The company specializes in intelligent transaction routing, decline cascading, and consolidated reporting to help businesses optimize payment acceptance rates, reduce processing costs, and simplify complex payment infrastructures. By integrating various payment methods and providers, APEXX enables merchants to scale efficiently across international markets while maintaining a seamless customer experience.
