Senior Relationship Manager

We're REA

REA Group is one of the great Australian start-up success stories. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business specialising in property. 

Our people are at the heart of everything we do. We take care of each other, and we invest in our culture. At REA, you’ll find the space to create and the people to inspire – all driven by a strong desire to make a difference and change the way the world experiences property. 

We help people at every stage of their property journey by offering the richest content, data and insights, property valuation estimates and home financing solutions. We are proud to say we help millions of people find and finance their next home, every day.

Some of our brands include realestate.com.au, realcommercial.com.au, Flatmates.com.au, Proptrack.com, and Mortgage Choice.

Where the team fits in

The Senior Relationship Manager works in a cross functional team known as a HIVE which consists of members who manage Specialist Sales, Success and Support.

To our customers, you are their trusted advisor that facilitates connection with the right team at the right time to help their business thrive.

To the wider Sales team, you are the person that skilfully brings them in on an opportunity at the right moment. You feel like you are winning when our customers are happy as you’re handing over quality leads to the right people at the right time.

When you join the Sales team within the Customer Group you join a wider group of folk representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value.

With realestate.com.au being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.

Values we live by
 

Our Values are at the core of how we operate, treat each other and the choices we make, because how we do our work is equally important as what we do.

You'll feel it as soon as you join the REA family; our Values are role modelled by our leaders, lived by our people and felt by our customers, consumers and communities. 

We are looking for someone who can:

• Re-imagine it
• Own it
• Do it with heart
• Inspire it
• Do it as a team
• Keep it real

What the role is all about:

• Manages and maintains relationships with our highest value customers (including ownership groups), ensuring their needs are met.
• Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.
• Grow revenue through product upgrades and maintain 100% product retention.
• Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.
•  Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.
• Drive a strategic portfolio and territory plan with Hive team engagement.
• Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.
• Support internal stakeholders by connecting them to customers as required
• Ensure to drive consistent engagement with customers to REA events

What we’re looking for

• Someone who can build, manage and efficiently convert their own pipeline of opportunities within Salesforce
• You are curious and a connector
• Can build relationships quickly
• You will know the importance of building relationships fast with internal stakeholders as well as customers
• You will be a team player, no role is more important than the other in the Hive.
• Any experience in SaaS is desirable
• Knowledge of property and marketing methods helpful
• Advertising and online experience highly desirable
• Intermediate Microsoft Office skills
• Previous use of CRM systems
• Looks at tricky situations through a solutions-focused lens
• Retain customer base within cancellation and renewals targets

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
 

We offer: 

• A hybrid and flexible approach to working - https://rea.to/hybrid-working  
• Flexible parental leave offering for primary and secondary carers 
• Programs to support mental, emotional, financial and physical health & wellbeing
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
• Hack Days so you can bring your big ideas to life  
• Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion  

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?
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