Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionAs a Senior Relationship Manager, you will be responsible for maintaining and expanding client relationships, driving revenue growth, and identifying up-sell and cross-sell opportunities across Experian's data, analytics, and solution portfolio.
You will serve as a trusted partner to clients by developing a deep understanding of their business operations, KPIs, success metrics, market challenges, and strategic priorities. Through this partnership, you will position Experian solutions to improve revenue, optimize operations, reduce risk, and lower costs.
Success in this role requires building credibility through reliability, business insight, and a strong customer-centric approach, while collaborating across internal teams to exceed revenue goals. You will report to Vice President, Strategic Sales.
Client Relationship & Account Management
- Serve as the primary client liaison, driving satisfaction through proactive engagement and seamless support
- Own contract renewals, ensuring continued alignment, value realization, and retention
- Lead onboarding and solution delivery while coordinating cross-functional support (billing, accounting, AR)
- Broaden client footprint by engaging new stakeholders and business units
- Partner with sales leadership to advance pipeline, support deal strategy, and deliver compelling value propositions
Operational Excellence & Delivery Oversight
- Oversee solution delivery and maintain disciplined operating rhythms with clients and internal teams
- Ensure CRM integrity, pipeline accuracy, and reliable forecasting
- Proactively manage risks, issues, and compliance activities (audits, escalations)
- Mobilize internal resources to maximize retention and growth
Client Enablement & Engagement
- Drive product adoption through targeted training and onboarding leadership
- Lead business reviews to align on outcomes, value, and future opportunities
- Sustain engagement through ongoing communication and education
- Align with Sales, Product, Delivery, and Client Services partners to deliver unified client outcomes
- Act as a central connector to ensure a seamless, end-to-end client experience
- Bachelor's Degree or equivalent experience.
- Minimum of 5 years of complex sales or customer relationship management-related experience.
- Able to create exponential revenue growth.
- Knowledge of consumer credit reporting.
- Project management experience.
- Ability to travel.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
- Great compensation package including uncapped commission
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
#LI-Remote
Skills Required
- Bachelor's degree or equivalent experience.
- Minimum of 5 years of complex sales or customer relationship management-related experience.
- Proven ability to create significant revenue growth (upsell/cross-sell).
- Knowledge of consumer credit reporting.
- Project management experience.
- Ability to travel.
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
-
Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
-
Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
-
Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
