Senior Relationship Manager - Financial Institutions (incl. Insurance)

Your role & work environment

Are you passionate about building strategic relationships with leading Financial Institutions?
Join ING Luxembourg in our Financial Institutions team, as a Senior Relationship Manager. You will be responsible for shaping and executing tactical plans for a defined client portfolio, providing strategic advice to key clients, and overseeing all aspects of the client relationship — including relationship direction, coordination, and the end‑to‑end delivery of transactions.

The Luxembourg Wholesale Banking Team is based in Luxembourg.

At ING Wholesale Banking, we are guided by a common purpose: to empower large Corproate and Institutional clients, helping them grow, adapt, and lead in a changing world. We do so by combining sector expertise, global & regional reach, and our sustainability focus to empower clients on their path to transformation.

This role is aligned with a Director‑level corporate title.

Your key responsibilities

• Act as the trusted advisor for FI clients, managing relationships at C-levels. At subsidiary level (as local Relationship Manger) or at Head-office level as a Global Relationship Banker.
• Act as the senior client manager for key financial institutions clients, serving as the primary point of contact and steward of the overall relationship.
• Lead cross‑regional coverage teams, coordinating corporate banking and FI‑related efforts across geographies to deliver consistent, high‑quality execution.
• Develop and execute account strategies to drive revenue and profitability, in line with local, regional and global Account Planning.
• Manage multi‑product origination within the integrated coverage model, ensuring seamless coordination with product partners and delivering a unified client experience.
• Originate and cross-sell the full range of ING’s products and capabilities (Payments & Cash Management, Financial Markets, Trade Finance & Guarantees, Lending, Depositary & Custody, and Capital Markets & Advisory).
• Drive core client‑planning routines (including Portfolio Assessment Meetings, Product Partner Meetings, and Client Team Meetings) to strengthen client engagement and expand penetration across the full ING product suite.
• Originate, cultivate, and manage senior‑level client relationships, ensuring day‑to‑day connectivity and strategic dialogue.
• Apply deep knowledge of financial institutions and wholesale banking, generating strategic ideas, anticipating client needs, and offering forward‑looking insights.
• Ensure all activities are conducted in full compliance with ING’s risk, regulatory, and conduct standards, maintaining a strong risk‑aware culture.
• Deliver high‑quality presentations, strategic advice, and thematic insights to clients across the FI segment.
• Maintain strong sector, regional, and technical expertise, ensuring continuous relevance and thought leadership in the FI market

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Senior Relationship Manager you will also need:

• Fluency in English and French or Dutch. German and other languages can be a plus.
• Strong commercial instincts, identifying prospects and onboarding them through negotiation skills.
• Demonstrated experience in Leading a Client Relationship globally for the Bank (Parent Account Manager) and submitting to Credit Committees.
• Demonstrated Sector Expertise in Financial Institutions’ business models. In particular of the Luxembourg funds, Asset Management Insurance and Banks stakeholders.
• Excellent command of Account Opening process in Luxembourg. In particular, strong KYC background and capacity to drive and deliver KYC requirements in timely manner for your portfolio (onboarding and refresh).
• Strong client relationships, marketing, presentation and sales skills are essential.
• Excellent communication skills.
• Ability to effectively interact with and the ability to work and communicate effectively with the immediate team, product partners and ultimately bank clients.
• Creativity, problem solving skills, flexibility in approach and the ability to work with members of multiple product groups at the same time.
• Ability to analyze complex client financial objectives, accounting or tax issues and alternative solutions or approaches. Ability to analyze Financial Statements.
• Strong team player, willing to learn and assume responsibility and be enthusiastic about becoming a member of a successful and growing team.
• The ability to manage and prioritize multiple projects simultaneously & working effectively as an individual & as part of a team.
• 15+ years of experience in Wholesale Banking / FI coverage with an established client network in Luxembourg. International experience is needed.
• Self-motivated, tenacious and able to work with high degree of independence.
• Master’s degree in Finance, Economics, Law, or related field.

We offer you  

• A very stimulating & exciting job
• Steep learning curve
• An opportunity to acquire in-depth knowledge of the ING and exposure to many executive stakeholders

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

ING is committed to an in‑office culture supported by clear attendance expectations, while maintaining appropriate flexibility based on role‑specific and business needs. Build your future at ING — learn, grow, and make an impact that matters.