Senior Regional Relationship Manager

CompanyFederal Reserve Bank of Chicago

*This position will be hired out of the Federal Reserve Bank of New York or the Federal Reserve Bank of Boston and will support clients across the East Coast region. Candidates must reside within this geographic territory and be willing to travel up to 75% to client locations.
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
The Senior Regional Relationship Manager serves as the regional and national expert for executive clients and industry stakeholders on behalf of the Federal Reserve Financial Services. This incumbent will consult, design, and deliver on strategic operational and technical initiatives and leverage insights into long-term client planning for top-tier institutions. The level of work required is considered intermediate and staff must be able to work remotely under minimal supervision. This job does not have any direct reports.

Your Responsibilities

• Develops and maintains long-term relationships with high-value clients.
• Champions organizational mission and leadership direction, through influence and enterprise mindset. 
• Executes annual targets related to customer satisfaction, strategic services, and revenue objectives.
• Attend and represent the organization at industry conferences.
• Writes, edits, and utilizes approved content for presentations, outreach, and communication packages across multiple.
• Delivers consultative support to customers on payment operational topics, including data analytics, transaction messaging, and payment efficiencies evaluations, and other operational outcomes.
• Leads product training education for customers, peers, and cross-functional teams, tailoring content to onboarding and readiness processes and drive overall strategic alignment.
• Collaborates across the organization to ensure consistency and accuracy of information in the marketplace for institutions served.
• Consults on client engagements including crisis response (e.g., cyber events, technical issues, operational outages), escalates issues as necessary, and ensures resolution.
• Strengthens customer relationships while consulting on requests related to implementing new services, onboarding, and production.
• Develops and implements custom solutions informed by deep knowledge of customer insights, industry trends, and internal business priorities.
• Presents internally and externally (national audiences) on national and regional payments, highlighting relevant research from the Federal Reserve or other entities.
• Project manages implementation of operational and technical initiatives such as, mergers and acquisitions, onboarding and service implementation processes.
• Consults with product and marketing teams on customer and industry insights to shape messaging and strategic communication for new offerings.

Your Background

• Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
• Minimum 3 years of work experience
• Strong technical knowledge of the Federal Reserve System and products, payment systems, regulatory environment, and enterprise financial services.
• Strong consultative and relationship building skills with proven track record managing high-profile client relationships
• Demonstrated ability to translate complex processes and direction into actionable plans from beginning to end
• Demonstrated ability to influence and drive strategic initiatives across complex organizational structures
• Proven ability to positively coach, mentor, and develop others to achieve their professional best
• Advanced collaboration and project management skills in cross-functional workgroups
• Advanced verbal and written communication skills, including presentations
• Demonstrated integrity, honesty and respect.
• Demonstrated interest in public service and commitment to the mission of the Federal Reserve System.

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria

• A learning environment with opportunities to gain new skills and grow your career

Other Requirements

• Valid driver’s license
• Ability to travel up to 75% of the time.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and could take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

The expected starting salary range for this position is between $121,400 and $150,000 annually in addition to annual performance-based discretionary bonuses. Final salary and offer will be determined based on the applicant’s relevant experience, skills, internal equity, and alignment with geographic and other market data.

Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryCustomer Experience Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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