The Role
Lead full-cycle retail recruiting and onboarding while supporting HR operations, employee relations, and HR systems. Drive HR projects and process improvements, create documentation and dashboards, and partner with leaders to execute initiatives that improve department productivity and employee experience.
Summary Generated by Built In
Pet Food Express is looking for a strong full-cycle recruiter with a passion for improving systems, streamlining workflows, and bringing big ideas to life. Reporting to the HR Manager, Employee Experience, you’ll own store talent acquisition and support various HR functions as needed including employee relations and onboarding. You'll also lean heavily into project management and collaborate with a small but mighty HR team to plan and execute key initiatives from start to finish that elevate the HR department and employee experience. If you love the craft of recruiting and get excited by seeing the bigger picture of how HR operates, building efficient processes, managing change, and making a real impact, we’d love to hear from you!
Please Note: This position is a hybrid role, involving on-site work at our corporate headquarters in Concord, CA. Candidates who are fully remote or outside of reasonable commuting distance will not be considered at this time.
Responsibilities:
Talent Acquisition
About the Company
Pet Food Express is a leading California-based pet specialty retailer with a passion for improving the lives of pets and their owners. Our philosophy revolves around the belief that pets are part of the family, deserving of the best care possible. Since our inception, Pet Food Express has been committed to making a positive impact on the communities we serve by promoting responsible pet ownership, supporting various animal welfare initiatives, and ensuring pets are happy, healthy and homed. With over 60 locations across the state, Pet Food Express has become a trusted destination for pet parents seeking high-quality products and personalized advice from knowledgeable and dedicated staff.
Please Note: This position is a hybrid role, involving on-site work at our corporate headquarters in Concord, CA. Candidates who are fully remote or outside of reasonable commuting distance will not be considered at this time.
Responsibilities:
Talent Acquisition
- Own full-cycle retail recruiting and various roles across the organization from sourcing, screening, interviewing, offer management, to onboarding coordination.
- Build and maintain a strong candidate pipeline and deliver consistent, high-quality candidate experience.
- Partner with hiring managers to define role requirements, develop interview processes, and make data-informed hiring decisions
- Track and report on key recruiting metrics including time to fill and offer acceptance rates
- Support core HR functions: new hire orientation, employee newsletter, education, LOA/Accommodations management, and employee relations.
- Manage shared HR platforms like HelpScout, SharePoint, OneDrive, PayFactors, and PerformYard to maximize department productivity and organization.
- Develop and maintain comprehensive project documentation including SOPs, schedules, and reports.
- Create and maintain dashboards to report on key HR metrics (e.g., turnover, time to fill).
- Work closely with senior HR leaders to translate high-level ideas into executable projects.
- Coordinate with HR teammates and stakeholders to ensure alignment with department goal and complete tasks as assigned.
- Share process knowledge, and provide informal training and coaching to HR team members to support the team's growth and development of new skills
- Execute long-term HR project management plans related to HR initiatives, ensuring smooth transitions and employee adoption.
- Identify process bottlenecks, propose solutions, and execute fixes directly.
- Track and communicate project progress, potential issues, and outcomes to senior HR leaders.
- 5+ years of full-cycle recruiting experience, with additional exposure to HR operations, project coordination, or process improvement.
- Strong organizational and project management skills, comfortable being a self-starter and change agent.
- Ability to balance strategic thinking, high sense of urgency, with attention to detail and follow-through.
- Experience with HR systems and platforms (ATS, HRIS, document management tools).
- A proactive, collaborative, and solutions-oriented mindset with a passion for process improvement.
- Excellent communication skills, with the ability to communicate effectively with stakeholders at all levels.
- Pet Friendly Workplace: Bring your well-behaved pup!
- Grow with us: Many potential career paths and options for advancement within the company
- Generous in-store employee discount that extends to your family
- A full range of health insurance options: Medical, dental, vision, life, long-term disability insurance. FSA and HSA options.
- 401(k) plan with employer match
- Get Rewarded: Employee referral bonuses.
- Rest and Relax: Competitive Paid Time Off
About the Company
Pet Food Express is a leading California-based pet specialty retailer with a passion for improving the lives of pets and their owners. Our philosophy revolves around the belief that pets are part of the family, deserving of the best care possible. Since our inception, Pet Food Express has been committed to making a positive impact on the communities we serve by promoting responsible pet ownership, supporting various animal welfare initiatives, and ensuring pets are happy, healthy and homed. With over 60 locations across the state, Pet Food Express has become a trusted destination for pet parents seeking high-quality products and personalized advice from knowledgeable and dedicated staff.
Skills Required
- 5+ years of full-cycle recruiting experience
- Exposure to HR operations, project coordination, or process improvement
- Experience with HR systems and platforms (ATS, HRIS)
- Experience using HelpScout, SharePoint, OneDrive, PayFactors, or PerformYard
- Strong organizational and project management skills
- Ability to balance strategic thinking with attention to detail and follow-through
- Excellent written and verbal communication skills with stakeholders at all levels
- Proactive, collaborative, and solutions-oriented mindset
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The Company
What We Do
Pet Food Express is a California chain of retail stores established in 1986, offering a wide range of pet supplies, products, and services, with a focus on premium, holistic, and organic pet food, and dedicated to supporting animal shelters and rescues.
