Talent Acquisition plays a critical role in enabling this mission. Our team partners closely with business leaders to attract and hire the talent that powers Zillow’s customer experience, service delivery, and revenue-driving operations.About the role
As a Senior Recruiter, you will lead recruiting across Zillow’s U.S. Customer Operations organization, supporting roles in Connections, Customer Experience, Customer Support, and field-based teams.
This role operates with greater ownership and complexity, balancing hiring and delivery with strategic influence. You will partner closely with business leaders to shape hiring approaches, calibrate role requirements, and drive efficient, high-quality hiring outcomes across high-volume and programmatic hiring.
You may also flex across business areas to support evolving hiring priorities.
Own end-to-end recruiting for high-impact or complex Customer Operations roles and hiring programs
Partner with hiring managers to define hiring strategies, calibrate candidate profiles, and align on success criteria
Drive strong hiring outcomes across speed, quality, and candidate experience
Analyze funnel performance and recruiting metrics to identify gaps and improve conversion rates
Influence hiring decisions by providing market insights, candidate context, and data-driven recommendations
Identify and implement process improvements to increase efficiency and scalability
Support or lead recruiting initiatives, including class-based hiring programs and workflow enhancements
Mentor and support junior recruiters or sourcers, sharing best practices and improving team performance
Partner cross-functionally (HR, Compensation, Operations) to ensure smooth hiring execution
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you are5+ years of recruiting experience, including supporting high-volume, customer-facing, or operational roles
Experience owning end-to-end recruiting for complex or high-impact roles
Experience supporting U.S.-based hiring or partnering with U.S. business stakeholders is preferred
Proven ability to influence hiring managers and drive alignment
Strong analytical skills with experience using recruiting metrics to inform decisions
Experience improving recruiting processes or leading initiatives
Ability to operate with autonomy in fast-paced, evolving environments
Strong communication and stakeholder management skills
Experience mentoring others is a plus
Familiarity with ATS and recruiting tools
Must be physically based in Mexico.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- 5+ years of recruiting experience
- Experience owning end-to-end hiring for complex or senior-level roles
- Proven ability to influence stakeholders at the Director+ level
- Strong sourcing, assessment, and closing skills
- Data-driven with experience managing recruiting metrics and performance
- Experience mentoring others or leading projects
- Strong communication, organization, and stakeholder management skills
- Comfortable operating in ambiguity and driving alignment across teams
Zillow Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zillow and has not been reviewed or approved by Zillow.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, and robust mental-health resources with coaching and app-based support. Wellness reimbursements and wellbeing tools reinforce a strong emphasis on overall health.
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Parental & Family Support — Parental benefits are noted as fully paid and expansive, including bonding leave, ramp-back options, and a new-baby stipend. Additional family-forming support such as fertility coverage, adoption/surrogacy assistance, breast milk shipping, and backup childcare deepens this strength.
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Flexible Benefits — A distributed-first work model offers broad location flexibility, with home-office support and short-term international work options. This flexibility pairs with generous PTO, holidays, sick leave, and a sabbatical program as key parts of the total package.
Zillow Insights
What We Do
Join our mission to give the people power to unlock life’s next chapter. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb. While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company. We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
