Senior Receptionist

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE
The Senior Receptionist at MFS Investment Management serves as the welcoming face and first point of contact for clients, guests, and employees, delivering a seamless and professional experience that reflects our commitment to excellence.  The role requires strong interpersonal skills, organizational expertise, and the ability to handle confidential information with discretion.

WHAT YOU WILL DO

• Reception Management and Guest Relations:
  • Greet clients, guests, and employees with professionalism and warmth, ensuring a positive first impression.
  • Swiftly and efficiently resolve unforeseen issues related to guest visits such as schedule conflicts, unexpected absences, overbooked rooms, miscommunication about visitor arrival times, etc.  Independently resolve issues such that executive guests are unaware of difficulties and maintain a positive impression of the smoothness and professionalism of MFS operations.
  • Responsible for scheduling meeting rooms, coordinating events and luncheons.  Maintains active awareness of all meetings taking place and resolves any scheduling issues that arise.
  • Ensure the reception area and conference rooms are always presentation-ready, creating a welcoming and professional environment.
  • Act as a liaison between clients, guests, and internal teams, always ensuring excellent communication and service.
  • Enters guest and visitor information into building security system to ensure smooth access.  Ensure that guests are directed to proper floors and resolve logistical questions.

• Executive Assistant Support:
  • Provide day-to-day administrative support to the executive assistant team, including retrieving meals for executives, placing and receiving catering orders for meetings and events, setting up and cleanup of internal meals, and making deliveries to internal employees.
  • Sort and distributes incoming mail, handles overnight shipping requirements, accepts all deliveries and arranges for courier services.
  • Assists, as needed, on special projects and assumes additional responsibilities as requested.
  • Manages parking garage validations, reconciles invoices and resolves discrepancies.
  • Process invoices, expense reports in Concur, and other financial records related to office operations.

• Office Coordination:
  • Coordinate with building management and vendors to address maintenance and operational needs.
  • Monitor and restock office, kitchen, and reception supplies

WHAT WE ARE LOOKING FOR

• Minimum 1-2 years of experience in a receptionist, administrative, or customer-facing role, preferably within the financial services industry.
• Experience in supporting C-suite executives or working in a corporate environment is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), familiarity with office management software, and relevant business knowledge.
• Excellent verbal and written communication skills with a professional demeanor.
• Exceptional organizational skills and attention to detail.
• Is highly responsible, resourceful, savvy and thrives in a collaborative and highly dynamic environment.
• Flexible, and maintains a positive energetic attitude and excellent work ethic.
• Ability to use high levels of diplomacy, tact and courtesy to provide superb customer service to visitors.  Interacts with clients, executive leadership and high-profile guests.
• Ability to multitask, prioritize, and manage time effectively.
• High level of discretion in handling sensitive and confidential information.
• Customer Service Orientation - Demonstrated commitment to delivering exceptional service and ensuring positive experiences for clients, guests, and colleagues preferred.
• Interpersonal Skills – Demonstrated ability to build positive relationships and communicate effectively with diverse individuals at all organizational levels preferred.
• Professionalism – Consistently exhibits a polished, respectful demeanor and maintains high standards of conduct in all interactions preferred.
• Problem-Solving – Proven track record of identifying issues and implementing effective solutions in fast-paced dynamic environments preferred.
• Adaptability – Thrives in changing circumstances, quickly adjusts to new priorities, and remains effective under pressure preferred.
• Confidentiality – Maintains strict discretion and safeguards sensitive information in accordance with company policies and best practices preferred.

#LI-HD1

At MFS, we believe in fair and transparent compensation. For that reason, we’re including the salary range for this position. This range reflects our good-faith expectation for what we’ll pay depending on the candidate’s experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include:

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k) 

• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider

• Education Assistance: Tuition reimbursement up to $8,000 annually 

• Education Assistance: Access to discounted tutors and college coaches

• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves

• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account

• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)

• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency – if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we’ll be happy to discuss them

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [email protected] for assistance. 

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.