At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and the role The Invoice to Cash, Navi Mumbai Collections Senior Receivable Specialist is responsible for the Collection work processes of Dow customers. This role acts as the first level support for Receivable Specialist, leads continuous work process improvements, works on corporate initiatives and implementations, delivers training, ensures compliance with internal and external controls, coordinates internal and external audit efforts, among other responsibilities. As a Senior Receivable Specialist, you will be responsible for Works closely with other sub-functions in the Invoice to Cash organization to deliver exceptional service to customers and maintain profitability for Dow. This role is integral to the success of the Company and business specific cash flow objectives as well as achieving key enterprise targets such as Percent Current Receivables and Days Sales Outstanding (DSO).This role has a strong interaction with finance, commercial, customer service, and DSS organizations.Main Responsibilities
- Acts as main customer point of contact for all accounts receivable activities.
- Follows up on leads near due and past due collection activities.
- Influences customer payment behaviors
- Provides in-depth customer account knowledge to other areas of the invoice to cash organization as an active member of account teams.
- Leads accounts receivable improvement projects specific to customer account activities.
- Acts as a focal point for ECC product testing.
- Manages account reconciliation including but not limited to offsets, sales adjustments, investigating and resolving discrepancies, resolving credit blocks, and processing returns.
- Collaborates with Credit, business partners and other invoice to cash teams including escalation.
- Utilizes payment receipt and handling work processes.
- Adheres to compliance requirements for SOX and Legal
- Additional activities, including but not limited to tax certificate updates, web portal review and update, document retrieval, and customer contact information updates.
- Predefined KPIs provides input into organizational priorities and performance metrics.
Qualifications:
- Bachelor’s degree in accounting, Finance, Business Management and Business Administration degrees is preferred.
- Minimum experience: 7 yrs. working experience (I2C, Customer service will be preferred), with SAP knowledge
- Proficiency in MS tools is expected
Required Skills and competencies:
- Collaborative Communications, Customer Service and Customer-Oriented, Refunds, Accounting System, Account Analysis, Generally Accepted Accounting Principles (GAAP), Internal Controls.
- Able to work in flexible time arrangements to accommodate to time zone.
- Results oriented, sense of urgency, attention to details, organized, focused on priorities, driven with hands-on approach.
- Advocate for Dow’s core values, maintains the highest standards of ethical and safety behaviors.
- Fluency in English. Spoken and written.
Additional Note: Relocation assistance is not available for this position.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Skills Required
- Bachelor's degree in Accounting, Finance, Business Management or Business Administration
- Minimum 7 years working experience
- Experience with Invoice to Cash (I2C) or customer service processes
- SAP knowledge (including ECC)
- Proficiency with Microsoft Office tools (Excel, Word, PowerPoint)
- Accounts receivable, collections, and account reconciliation experience
- Knowledge of Generally Accepted Accounting Principles (GAAP)
- Experience with internal controls and SOX compliance
- Ability to influence customer payment behavior and act as primary customer contact
- Strong communication skills and fluency in spoken and written English
- Able to work flexible time arrangements to accommodate time zones
- Experience leading process improvement projects and delivering KPIs
Dow Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dow and has not been reviewed or approved by Dow.
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Retirement Support — Retirement programs are characterized by a generous 401(k) match alongside additional company contributions, with U.S. features that can credit student‑loan payments toward retirement eligibility. These elements are consistently positioned as a strong component of total rewards.
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Parental & Family Support — Global minimums include extended paid parental leave for all parents and additional paid family care time. Caregiver resources and U.S. childcare assistance further reinforce support for families.
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Leave & Time Off Breadth — Paid holidays and vacation that increase with service are complemented by dedicated volunteer PTO. Time‑off options are presented as generous and part of a broader, supportive package.
Dow Insights
What We Do
We combine global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance (ESG) leadership to achieve profitable growth and deliver a sustainable future. Our ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Our portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for our customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications.
