Main Responsibilities:
- Define and document the IT company’s processes, ensuring they align with CMMI and ISO standards.
- Identify process inefficiencies and bottlenecks, and develop and implement strategies to improve overall process performance
- Conduct process audits and reviews to identify non-compliance issues and drive corrective actions.
- Develop and maintain a comprehensive set of policies, procedures, and guidelines to guide employees in complying with certification requirements.
- Generate reports on process performance, certification progress, and compliance levels for management review.
Qualifications:
- University graduates in Computer Science, Information Technology, or a related field.
- Extensive experience working in an IT company, with a focus on process management, quality assurance, and certifications.
- Strong knowledge of CMMI and ISO standards and their implementation in an IT environment.
- Experience leading an organization through CMMI level certification and ISO certification processes.
- Excellent analytical and problem-solving skills, with the ability to identify process gaps and drive effective solutions.
- Strong communication and interpersonal skills to collaborate with cross-functional teams and present information to senior management.
- Certifications such as CMMI Lead Appraiser, ISO Lead Auditor, or similar would-be a plus.
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What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world.
Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world.
With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm.
The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
