Senior Quality Manager

ABOUT DSC:

In 2011, we didn't just disrupt the entire shaving industry; we revolutionized it, shattering conventions with a viral video sensation that became the gold standard for humor in advertising. Our trailblazing direct-to-consumer model didn’t just pave new paths—it bulldozed age old industry giants, minting us as a force to be reckoned with.

Dollar Shave Club crafted not just products, but experiences. We made shaving not suck by cutting out all the unnecessary BS that's been upsold to guys for decades. We continued to make great f**king blades and also became the geniuses behind tons of dude-centric products like Ball Spray, offering solutions to problems men didn't know they needed.

Today we continue to expand our international grooming arsenal, and hold fast to the disruptive DNA and irreverent humor that catapulted us to fame. Our global expansion and presence in tens of thousands of retail stores are testaments to our commitment to make the hairy globe a little smoother.

Stop wasting time not working for us and come join the club!

ROLE SUMMARY:

The quality function is responsible for ensuring our consumers receive quality products. To do this, the quality team must manage quality throughout the entire end-to-end supply chain. This includes multiple aspects of quality: supplier quality, product quality, and go-to-market quality. The majority focus for this role will be on supplier quality and in building strong partnerships with our third-party manufacturers to further improve product quality. This includes visits to key suppliers, setting clear expectations with suppliers, and ensuring compliance to internal quality audits and external certifications. The candidate must be able to engage with suppliers and partner with Procurement to drive supplier accountability when necessary. The role will also be responsible for managing marketplace quality, including leading root-cause investigations of non-conformances and maintaining product traceability. 

The ideal candidate understands quality best practices and is able to identify gaps in our existing processes with plans to close them. They should be able to work with cross-functional partners to address quality concerns. The candidate should have experience in root-cause investigations.

RESPONSIBILITIES:

• Supplier Management
• Ensuring compliance to internal and external auditing standards
• Partnering with suppliers to improve product quality
• Oversight of root-cause investigations for non-conformances
• Vetting new suppliers in partnership with Procurement 
• Product Quality
• Reviewing customer and consumer feedback regularly and building project teams to improve product quality
• Make recommendations
• Marketplace Quality
• Overseeing traceability throughout the supply chain
• Making product dispensation recommendations to the Brand and Sales teams

REQUIREMENTS:

• BA/BS in the sciences, supply chain, or equivalent work experience
• 10+ years in a quality role
• 5+ years in similar industry (CPG)
• Experience in supplier quality management
• Experience in product quality evaluations
• Experience in leading root-cause investigations
• Proficient in end-to-end traceability management systems (SAP, other WMS, etc.)

POSITION TYPE:
This is a full-time exempt position.
WORK ENVIRONMENT:
This is a fully remote position.

SALARY:
$150,000-$175,000 + Bonus

BENEFITS:

• Comprehensive benefit plans with free premium options, including medical, dental and vision coverage, along with supplemental coverage options
• Free life insurance, short term disability and long term disability
• 401(k) plan with a company match of 50% of the first 6% with only 1 year of vesting
• Unlimited vacation and generous sick time
• Half day Fridays year-round (subject to business needs)
• 12 weeks of fully paid parental leave
• 4 weeks of fully paid disability leave
• Free Dollar Shave Club Products
• Free EV Charging at HQ
• Monthly cell phone and work-from-home stipends

APPLICATION PROCESS:
All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you’ll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.

Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.
Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected]
Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.
Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Thank you for considering a career with Dollar Shave Club 

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