Champro® is a privately held manufacturer of sportswear and apparel with over 30 years of experience. We offer high-quality sportswear and equipment, both traditional and innovative, through exceptional and upright customer service. Our business philosophy is focused on our customers and we pride ourselves on offering them the best value for money in team sports products.
Position:The Sr. Quality Manager will ensure that all production processes and final products meet the quality standards established by Champro, optimizing operational efficiency and reducing quality-related waste. This role will also create a quality assurance and control system that provides the customer with a product aligned with their requirements at each stage of the manufacturing process. Build a qualified support team by creating a culture of quality at the source, where each team member identifies and controls process deviations in a timely manner and promotes continuous improvement.
Key Responsibilities:Cross-functional Activities | Description
- Follow the procedures, policies, and standards established by the company and ensure compliance by the team under your supervision.
- Promote and maintain order and cleanliness, as well as adherence to safety and hygiene regulations.
- Ensure the achievement of departmental goals, always with a focus on continuous improvement.
- Ensure a positive work environment based on respect, communication, teamwork, and fair treatment of assigned staff and personnel from related departments.
- Take care of and maintain assigned work equipment in optimal condition.
- Promote and follow a culture of zero waste in materials and resources.
Common Activities | Description
- Manage and supervise the assigned staff to ensure maximum levels of efficiency, quality, and service.
- Lead and guide the work team, cultivating a positive mindset and a results-driven vision.
- Evaluate and provide feedback on the performance of team members to identify strengths and opportunities, as well as training needs for performance improvement.
- Ensure that all employees receive fair and impartial treatment and enjoy a workplace free from harassment, discrimination, or intimidation.
- Lead and keep staff motivated by maximizing their talents.
- Facilitate harmony and a positive work environment among all employees.
- Use and ensure the use of CPA tools, Google Sheets, and the company’s adopted ticket system for control, reporting, and structured follow-up of activities.
Specific Activities | Description
- Development and Implementation of Quality Policies: Design and establish quality policies and procedures aligned with the company’s strategic goals.
- Process Supervision: Monitor and evaluate production and service processes to ensure compliance with quality standards.
- Audits: Plan and conduct internal audits, coordinate external audits, and manage corrective and preventive actions.
- Training: Provide training and guidance to personnel on quality practices and continuous improvement methodologies
- Metrics: Establish, monitor, and report on quality measurements at each stage of the process.
- Data Analysis: Collect and analyze quality-related data to identify trends, issues, and opportunities for improvement.
- Customer Relations: Manage customer complaints and follow up through the ticket system.
- Quality Culture: Collaborate with other departments (Production, Engineering, Training, Art, Logistics…) to promote a quality culture throughout the organization.
Education: 4 to 5-year university degree, preferably in Industrial Engineering, Quality Engineering, or similar fields.
Professional Profile:
- Advanced English
- Strong analytical skills
- 10 or more years of industry experience
- Knowledge of Military Standard 2.5% AQL Level II
- Advanced computer skills and proficiency in Microsoft Office
Computer Skills:
- Email / Outlook calendar
- Statistical software
- Internal-use programs
Customer/Service Orientation Competencies:
- Teamwork
- Responsibility
- Results-oriented
- Flexibility
- Positive outlook
- Initiative
- Problem-solving
- Empathy
- Planning and organization
- Leadership
- Communication
Skills Required
- 4 to 5-year university degree in Industrial Engineering, Quality Engineering, or similar
- Advanced English
- Strong analytical skills
- 10 or more years of industry experience
- Knowledge of Military Standard 2.5% AQL Level II
- Advanced computer skills and proficiency in Microsoft Office
What We Do
CHAMPRO® is a manufacturer of sports equipment and apparel and distributes via sports specialty retailers. Mission Statement: Champro Sports® will deliver high value traditional and innovative athletic equipment and apparel to sporting goods specialty stores via outstanding, integrity driven customer service.
