Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
About the role
As a Senior Quality Engineer, you’ll join the Core Software Quality Engineering organization and help ensure every Five9 release is reliable. You’ll work in a delivery team that owns an end-to-end, complex backend solution. You’ll build and maintain automated tests for our web frontend and REST APIs, and help modernize the Python-based framework behind them.
What you’ll do
- Design, write, and maintain end-to-end automated tests for the Five9 Virtual Contact Center application as part of a delivery team.
- Analyze test results using framework and product logs, and investigate failures down to root cause.
- Extend and support the Python automation framework, and build internal tools that make testing faster and more reliable.
- Modernize the framework by improving CI/CD integration, parallel execution, and stability, and by reducing flaky tests.
- Identify weak points in existing automated flows, fix them, and track their efficiency over time.
- Partner with Development, DevOps, and TechOps to align automation priorities with company strategy.
- Take part in Agile ceremonies (stand-ups, sprint planning, Increment planning) and contribute ideas that improve our tools and processes.
What you bring
- 5+ years of experience in test automation roles, with a track record of owning framework design or technical decisions.
- Hands-on experience with Python 3 (other OOP languages are a plus).
- Solid knowledge of programming techniques and algorithms, including OOP and multithreading.
- Experience automating REST APIs and/or SDK-type interfaces (Python, Java, C++, etc.).
- Strong Linux skills.
- Solid understanding of the software development lifecycle and testing methodologies.
- Experience with version control and issue tracking (Git, JIRA).
- Strong analytical and troubleshooting skills, and a collaborative approach to working across teams.
Nice to have
- Experience with Selenium.
- Experience designing or extending test automation frameworks (pytest, Robot Framework, or custom).
- Familiarity with CI/CD tools (Jenkins, GitLab CI, GitHub Actions).
- Experience with Docker, Kubernetes, or cloud environments (AWS/GCP).
- Knowledge of contact center, telephony, or CCaaS technologies (WebRTC, SIP, CTI).
- Experience mentoring other engineers.
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 5+ years of experience in test automation roles
- Experience owning test automation framework design or technical decisions
- Hands-on experience with Python 3
- Knowledge of programming techniques and algorithms, including object-oriented programming and multithreading
- Experience automating REST APIs or SDK-type interfaces
- Strong Linux skills
- Understanding of the software development lifecycle and testing methodologies
- Experience with Git and JIRA
- Strong analytical and troubleshooting skills
- Collaborative cross-functional working approach
- Experience with Selenium
- Experience designing or extending test automation frameworks using pytest, Robot Framework, or custom frameworks
- Familiarity with Jenkins, GitLab CI, or GitHub Actions
- Experience with Docker, Kubernetes, or AWS/GCP cloud environments
- Knowledge of contact center, telephony, or CCaaS technologies such as WebRTC, SIP, or CTI
- Experience mentoring other engineers
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
