Provide Quality Engineering and direct customer coordination and leadership for production quality and validation of manufacturing processes. Provides recommendation and coordinates improvement activities within organization and serves as the central contact point for resolving quality related issues for customers. Ensures process improvements, first articles, failure analysis on returned product, quality data analysis, and applying effective corrective actions for continuous improvement results.
Principal Activities (Job Skills – Requirements)
- Activities Provides quality engineering support directly with customers to address product quality escapes, score-card improvement actions, product/equipment qualification actions.
- Lead Quality System maintenance activities, such as CAPA, Complaints, and audits.
- Leads quality improvement actions internally to achieve customer targets and expectations.
- Participates within the product development engineering processes, including validation activities, SPC & data analysis, control plans, report writing, and PFMEA’s as needed.
- Participates in print and design reviews. Identify significant characteristics and develops appropriate controls.
- Ensures that the products meet customer and defined regulatory requirements.
- Leads internal support teams on customer issues and communication as necessary on quality related events.
- Introduce and validate process improvements on assigned projects including procedures, QA methodologies, tooling, and equipment.
- Establish new product requirements, prototypes, conduct and oversee testing, risk/failure mode analysis.
- Verification and Failure Analysis of returned product, with required corrective action.
- Devises and implements QA sampling procedures to ensure product quality, with associated quality data for analysis and improvement actions.
- Lead problem solving teams to address identified issues and develop improvement actions.
- Serve on project teams to provide QA oversight for new and revised manufacturing processes.
- Documents manufacturing procedures via process mapping within product groups.
Key Accountabilities
- Provide internal leadership for quality improvement actions.
- Lead quality contact for assigned customers.
- Utilization of quality tools for problem-solving.
- Documenting Corrective-Preventative Actions within 8D format.
- Project mgmt. for implementation of quality programs.
Candidate Qualifications, Skills & Experience
- Bachelor’s degree in Engineering or related technical field or equivalent experience.
- 10+ years’ experience in supporting industrial manufacturing products.
- Demonstrated experience in providing direct customer support for organizational quality.
- Strong verbal, written communication, organization, problem-solving and interpersonal skills.
- Must be detailed oriented.
- Must be proficient in Microsoft Office.
Certifications
- Any that relate to listed qualifications.
Skills Required
- Bachelor's degree in Engineering or related technical field or equivalent experience
- 10+ years' experience supporting industrial manufacturing products
- Demonstrated experience providing direct customer support for quality issues
- Proficient in Microsoft Office
- Experience with SPC (Statistical Process Control)
- Experience creating and maintaining PFMEA and control plans
- Experience leading CAPA, complaints handling, and internal/external audits
- Experience documenting Corrective-Preventative Actions in 8D format
- Experience with failure analysis, first article inspection, and verification testing
- Strong verbal and written communication, organization, problem-solving and interpersonal skills
- Detail oriented
- Certifications related to quality engineering (e.g., CQE, Six Sigma) or equivalent
What We Do
Founded by Jessica Eberley in 2016, HRT Solutions’ mission is to ensure that every organization we partner with has a laser focus on its organization’s greatest asset: people. HRT Advisors work directly with your team to understand your mission, vision, and values. We make your priorities our priorities. Through this partnership we customize our service offerings to bridge gaps and develop solutions that are right for you. HRT Solutions service offerings include Recruiting Process Outsourcing, University Relations Outsourcing, and Human Resource Process Outsourcing.
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