The Role
Senior Quality Engineer responsible for testing ServiceNow implementations and enhancements. Designs and executes test plans, validates databases, automates regression testing with ServiceNow ATF and Selenium, manages defects, performs SQL-based testing, and ensures requirements traceability. The role collaborates with business analysts, developers, vendors, and stakeholders, reports QA metrics and risks, improves testing processes, and supports Agile, hybrid-agile, and waterfall delivery methodologies.
Summary Generated by Built In
Requisition Number: 2382488
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Quality Assurance Analyst, under the direct supervision of the Onshore ServiceNow QA expert, is responsible for ensuring the quality of ServiceNow implementations and enhancements within the organization. This role requires a comprehensive understanding of QA testing methodologies, ServiceNow platform, and automated testing tools. The Senior QA Analyst will collaborate closely with business stakeholders, development teams, and third-party vendors to deliver high-quality solutions
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NIC
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Quality Assurance Analyst, under the direct supervision of the Onshore ServiceNow QA expert, is responsible for ensuring the quality of ServiceNow implementations and enhancements within the organization. This role requires a comprehensive understanding of QA testing methodologies, ServiceNow platform, and automated testing tools. The Senior QA Analyst will collaborate closely with business stakeholders, development teams, and third-party vendors to deliver high-quality solutions
Primary Responsibilities:
- Design, develop, and execute comprehensive test plans and test cases to ensure thorough validation of ServiceNow applications. Track defects, coordinate with development teams for timely resolution, and conduct retesting
- Leverage ServiceNow's ATF platform to create and maintain automated regression test scripts, enhancing efficiency and coverage
- Analyze defects, identify root causes, and collaborate with stakeholders to implement corrective actions
- Provide regular QA status updates to project teams and leadership, highlighting key metrics, risks, and recommendations
- Foster strong relationships with business analysts, developers, and other stakeholders to understand requirements, align expectations, and ensure quality throughout the development lifecycle
- Continuously assess and refine QA processes and methodologies to optimize efficiency, effectiveness, and quality
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field
- 8+ years of experience in developing comprehensive test plans, test suites, and executing test cases, with a strong emphasis on database validation
- 7+ years of experience in QA testing, with at least 5 years specifically focused on ServiceNow
- 7+ years of experience in ensuring test traceability, linking requirements to functional deliveries
- 4+ years of experience working in the HR, healthcare, finance, or banking domains, with a proven ability to collaborate effectively with multivendor teams
- 3+ years of experience in automating test processes using Selenium or other open-source automation tools
- 3+ years of hands-on experience in writing, updating, and executing SQL queries for testing purposes
- 2+ years of experience utilizing Microsoft Azure Test Plan and test management tools
- 2+ years of experience in managing defects, including triaging, brainstorming, retesting, and reporting
- Demonstrated experience working within Agile, hybrid-agile, and waterfall methodologies
Preferred Qualifications:
- ServiceNow Certified Testing Specialist (CTS)
- ServiceNow Certified System Administrator
- Experience with CSM, HRSD, or other relevant ServiceNow modules
- Proven solid written and verbal communication skills
- Proven to be proactive, decisive, and action-oriented approach to work
- Proven excellent interpersonal skills, with a collaborative and team-oriented mindset
- Proven ability to clearly articulate requirements into comprehensive test cases and ensure thorough test coverage across different teams
- Proven ability to manage and deliver multiple projects simultaneously
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NIC
Skills Required
- Bachelor's degree in computer science, Information Technology, or a related field
- 8+ years of experience developing comprehensive test plans and test suites, executing test cases, and performing database validation
- 7+ years of QA testing experience, including at least 5 years focused on ServiceNow
- 7+ years of experience ensuring test traceability between requirements and functional deliveries
- 4+ years of experience in HR, healthcare, finance, or banking domains, collaborating with multivendor teams
- 3+ years of experience automating test processes using Selenium or other open-source automation tools
- 3+ years of hands-on experience writing, updating, and executing SQL queries for testing
- 2+ years of experience using Microsoft Azure Test Plan and test management tools
- 2+ years of experience managing defects, including triage, retesting, and reporting
- Experience working with Agile, hybrid-agile, and waterfall methodologies
- ServiceNow Certified Testing Specialist certification
- ServiceNow Certified System Administrator certification
- Experience with CSM, HRSD, or other relevant ServiceNow modules
- Strong written and verbal communication skills
- Proactive, decisive, and action-oriented approach
- Excellent interpersonal and collaborative skills
- Ability to translate requirements into comprehensive test cases and ensure test coverage
- Ability to manage and deliver multiple projects simultaneously
Optum Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave (six weeks), paid caregiver leave (up to two weeks), Bright Horizons back-up care, and adoption assistance up to $10,000 are prominently included. Feedback suggests these family supports meaningfully aid work-life balance and are often highlighted as strengths.
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Retirement Support — A 401(k) with company match is available to all employees, including part-time staff, alongside other financial protections like disability and life insurance. Feedback suggests broad access and matching make retirement support a core pillar of the package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers discounted company stock, with some roles also eligible for sign-on or performance bonuses. Feedback suggests the ESPP is a standout financial perk that helps employees build ownership over time.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
