The Role
The Senior Quality Engineer will lead quality initiatives, manage customer audits, develop quality metrics, and drive continuous improvement in mass transit parts production.
Summary Generated by Built In
🌟 Be a Part of Something Bigger! 🌟
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.
We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees.
Luminator is seeking a Senior Quality Engineer for our Rail division that will be responsible for providing leadership and technical expertise to ensure the highest standards of quality in the production of mass transit parts for the Rail division. This includes driving continuous improvement initiatives, ensuring compliance with customer requirements, and fostering collaboration across internal teams and suppliers.
What You’ll Do:
Customer Engagement & Issue Resolution
Technical Skills:
Why You’ll Love Working at Luminator:
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.
We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees.
Luminator is seeking a Senior Quality Engineer for our Rail division that will be responsible for providing leadership and technical expertise to ensure the highest standards of quality in the production of mass transit parts for the Rail division. This includes driving continuous improvement initiatives, ensuring compliance with customer requirements, and fostering collaboration across internal teams and suppliers.
What You’ll Do:
Customer Engagement & Issue Resolution
- Lead customer meetings to address quality concerns and ensure timely resolution of issues.
- Manage customer audits, prepare responses to findings, and ensure corrective actions are implemented.
- Develop, prepare, and monitor quality performance metrics.
- Create action plans to address areas of low performance and drive improvement initiatives.
- Modify existing quality processes and procedures; develop new ones to meet evolving requirements.
- Prepare and implement Quality Inspection Instructions for various product types.
- Conduct internal audits and supplier audits to ensure compliance with standards and specifications.
- Support Supplier Quality in evaluating and qualifying new suppliers and improving existing supplier performance.
- Lead investigations of customer non-conformance reports using 8D methodology.
- Coordinate failure analysis with Engineering and drive corrective actions across cross-functional teams and suppliers.
- Visit customers and suppliers as needed to investigate non-conformance issues and ensure resolution.
- Prepare and monitor monthly reports for quality performance metrics.
- Identify opportunities for continuous improvement and implement best practices.
Knowledge
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Skills
- Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate performance.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Abilities
- Written Comprehension — The ability to write the English language and present information and ideas in writing.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Technical Skills:
- Expertise in structured Root Cause/Countermeasure Problem Solving methodologies (such as 8D, 5W2H, A3, or others).
- Proficiency with Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint.
- CAD; SmarTeam, Smartsheet, Syteline, Fracas is highly preferred.
- 5+ years of experience in Quality Engineering or related field and experience in an AS9100 or ISO22163 environment required.
- Experience in a manufacturing environment and mass transit or automotive sectors highly preferred.
Other Requirements:
- Strong knowledge of quality systems and processes.
- Expertise in structured Root Cause/Countermeasure Problem Solving methodologies (such as 8D, 5W2H, A3, or others).
- Practical knowledge and leadership experience in lean management system preferred.
- Excellent written and verbal communication skills, with the ability to draft procedures and lead customer calls.
- Proficient in reading and interpreting drawings, specifications, and technical documents.
- Capable of leading cross-functional teams and effectively training others.
- Process-oriented, analytical, and detail-focused.
- Ability to perform well in a fast-paced multi-tasking environment.
Education:
- Bachelor’s degree in engineering or related field preferred.
- Advanced degree preferred, experience may be acceptable in lieu of degree.
Why You’ll Love Working at Luminator:
- Competitive compensation with career growth potential.
- Generous time off: Vacation and wellness time, 10 paid observed company holidays, and 2 floating holidays.
- Educational Assistance Program: Robust reimbursement program for professional growth.
- Health and wellness: Medical, dental, and vision coverage
- Generous 401k match through Vanguard
- Benefits effective on Day One.
- Find out more about us by visiting our Life@Luminator page!
Top Skills
Cad
Fracas
MS Office
Smarteam
Smartsheet
Syteline
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The Company
What We Do
Luminator has been an innovator in the design and manufacture of communications and lighting products for more than 90 years. We serve three major transportation sectors: bus, rail, and aerospace. Luminator is the world's largest manufacturer of transportation lighting and destination signs and solutions to improve safety and efficiency. If you travel by public transit bus, passenger train, or commercial, corporate, or military aircraft, chances are you have come in contact with a Luminator product. https://futureoftransit.com/316hyRJ
