Here on the Capita DSA team, we have an excellent opportunity for someone to join us as a Senior Quality Assurance Specialist. We are looking for someone with a background in carrying out medical or DSA assessments who is looking for the next step in their career, one where they are able to work side by side with team members to drive quality, identify training needs and ensure that we are able to deliver right first-time outcomes to our clients.
This person will be responsible for reviewing the reports generated by the wider DSA team, assessing these to ensure that we have covered all of the criteria laid out for us by our client, you will also work with management within this team to flag any training needs that you have identified so that we are able to drive quality and ensure that the students that we are working with have a speedy and accurate assessment.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds
Job title:
Senior Quality Assurance Specialist
Job Description:
What you’ll be doing:
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Assigned cases and assessments for review across the DSA team
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Carrying out reviews and quality checks to ensure that we are including the right information and delivering reports that are fit for purpose when it comes to assessing disabled students needs
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Feeding back to management around training gaps that have been identified or if there are elements of the system that we use that can be improved to drive right first time within the reports that we submit
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Working within a small but knowledgeable QA team to ensure that these reviews are carried out in a timely manner
What we’re looking for:
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Medical or DSA assessment experience is essential
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Ideally some quality assurance experience however all training in this element will be provided
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Excellent communication skills
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Attention to detail
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The ability to manage own workload
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High level of customer focus
About DSA
Disabled Students’ Allowance is a non-means-tested financial support for students in higher education. It covers the study-related costs students may have because of a mental health condition, long-term illness or other disability. Support could include specialist technology, equipment and training. It can also be used to pay for non-medical help, such as specialist mentoring or specialist study skills support, and travel.
We’ll take claimants through the process, from carrying out their study needs assessment and recommending support, to delivering equipment and providing training. Our specially trained assessors will carry out a professional assessment, making it clear what they can expect from us and what they will need to do in return.
We provide support for Student Finance England (SFE) and Student Finance Wales (SFW) students in Wales, the Midlands, London, the East of England and Northern Ireland.
What’s in it for you?
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A salary of £37,000
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Fully home based role
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Scope to learn and develop
Don’t forget, you’re part of a network of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Looking to discover more? Select ‘Apply now’ to fill out our short application and send us your CV.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
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What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
