Senior Quality Assurance Specialist- Online Course Development

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 307Pay Range: $66,300.00 - $99,500.00

Job Description

The senior quality assurance analyst (senior QA analyst) requires strong attention to detail, solid critical thinking skills, and collaborative teamwork skills. The senior QA analyst is responsible for gathering and analyzing data from WGU course development and limited release initiatives. This work includes facilitating established QA processes, monitoring the completion of QA feedback action items, and collating data to confirm courses are ready for student engagement.
A successful candidate must have the ability to work independently and be self-motivated. The QA analyst works closely with internal and external stakeholders, researching and incorporating current industry trends, proven instructional strategies, and quality measures into the development process. In addition, the QA analyst collaborates with internal and external stakeholders to ensure the quality of course competencies and objectives. The senior QA analyst will ensure best practices are utilized across the QA team along with providing general mentorship of QA analysts and associate QA analysts. The QA analyst is responsible for the success of a number of simultaneous projects, assessing risk, reporting progress, and communicating effectively with stakeholders in an effort to promote collaboration and accountability.

What You'll Do:

• Mentors and develops colleagues within the QA team

• Tracks the QA process throughout the development cycle for all new courses and major course redevelopment.

• Communicates step-by-step QA requirements to multilevel stakeholders, including providing detailed access instructions and credentials

• Acts as the point of contact for reviewers and stakeholders during QA process, providing training and support as needed.

• Liaises with the subject matter expert (SME) recruitment team and external SMEs, facilitates SME introduction to working with WGU QA team, and acts as a resource throughout their engagement with QA projects.

• Facilitates the development team’s review and implementation of QA feedback, and maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database.

• Assists in planning and delivering limited release courses for student testing.

• Monitors student and mentor feedback from limited release for final course approval

• Cultivates the following Essential skills: professionalism, quality control, adaptability, positive attitude, dependability, courteous and timely communication

• Ensures quality standards and WGU’s vision and mission are reflected in all aspects of the student experience

• Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders involved in the QA process

• Trains on and helps SMEs with the processes and tasks associated with quality evaluation

Minimum Requirements:

Education:

• Bachelor's degree

Experience:

• 3 years of experience in tech related field

• Demonstrated knowledge of quality assurance principles and testing frameworks used to evaluate online learning content, front-end web components (HTML, JavaScript), and course assets for quality, functionality, and compliance with established standards.

Experience in Lieu of Education:

• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.  Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications:

• Experience using Python

• Experience with Python testing modules like Playwright

• Experience building testing automations

• Experience with an LMS

This position requires occasional travel of up to 10%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.