We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Assess and rate inbound and outbound "sales" calls according to company quality standards.
Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
Provide concise feedback with advisable reply and valuable action plan.
Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements:
Diploma or Bachelors Degree Holder.
Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
Owns a deep understanding on Sales Metrics, Model and Structures.
At least 5 years of experience in auditing sales calls and coaching agents.
Fluent in English is a must
Attention to Detail
Analytical Skills
Coaching Skills
Listening Skills and is Objective
Skills Required
- Diploma or bachelor's degree
- Strong background in sales or telemarketing call audits
- Deep understanding of sales metrics, models, and structures
- At least 5 years of experience auditing sales calls and coaching agents
- Fluent English
- Attention to detail
- Analytical skills
- Coaching skills
- Listening skills and objectivity
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
