Chewy is looking for a Senior Quality Assurance Manager to join our Chewy Private Brands Team. We make boring, interesting and fun as we represent the voice of the Customer. If you love to paint the big picture and enjoy driving high impact change, talk to us!
We are looking for a self-motivated individual who can be the voice of the Customer, is data driven/analytical, can develop deep insights, and take the lead to drive continuous improvement of quality for our hard good products within Private Brands. The ideal candidate will be someone who loves pets and has experience with the manufacture of a variety of hard good products (hard lines, soft lines and electronics) that serve the needs of pets and their pet parents.
What you'll do:
- Complete on-site supplier review of facilities
- Ensure Commissioning process is successful during launch of new products by facilitating initial production runs
- Develop and maintain Product Specifications and testing requirements for hard goods products
- Assess and evaluate supplier factories' capability and quality assurance processes, request and drive supplier quality improvements
- Ensure vendors' cooperation according to Chewy.com's Quality and Compliance policies
- Maintain current Quality and Social Audit documentation for all vendors
- Responsible for developing testing protocols and coordinating with third party labs for product testing
- Manage data analysis and execution of corrective actions for non-conforming issues for internal facilities and suppliers
- Develop third party pre-shipment inspections by improving detail and operating at depth based on product type
- Act as subject matter expert for product quality, safety and regulatory within owned product categories
- Mentor QA team members at manufacturing sites to identify and correct production and product issues
- Remain current on applicable regulations (ex: Prop 65, CARB compliance, etc.)
- Knowledge of metals, fabrics, printing, color matching, and drop tests, transit tests, etc.
- Own development of production methods and provide solutions when manufacturing issues arise
- Host training sessions to teach partners about how complex products are made and how they function
- Coach QA team members on technical evaluation process of design/construction and provide feedback
- Able to analyze data and create actionable next steps
- Able to partner and direct cross-functional teams to ensure team success
- Building continuing education for the team to become highly knowledgeable on products
What you'll need:
- Degree in Textile Science/Technology (softlines/toys), Industrial Engineering, or related science degree
- 10+ years working in manufacturing/consumer products (non-consumable items)
- Prior auditing/co-manufacturing experience required
- Understand and have prior experience with hard good and/or soft line production in China
- Multi-functional team leadership and project management skills
- Strong statistical knowledge and analytical and problem solving skills
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to drive process improvement
- Commitment to professional growth and development as the scope of the position increases
- Demonstrated integrity, maturity, professionalism, and sensitivity
- Ability to have late night calls with factories, agents and QA Contractors in China when needed
- Ability to travel approximately 30%-40% (includes overseas travel)
Bonus:
- Ability to speak mandarin a plus
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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