Chewy is looking for a Senior Quality Assurance Manager to join our Chewy Private Brands Team. We make boring, interesting and fun as we represent the voice of the Customer. If you love to paint the big picture and enjoy driving high impact change, talk to us!
We are looking for a self-motivated individual who can be the voice of the Customer, is data driven/analytical, can develop deep insights, and take the lead to drive continuous improvement of quality for our hard good products within Private Brands. The ideal candidate will be someone who loves pets and has experience with the manufacture of a variety of hard good products (hard lines, soft lines and electronics) that serve the needs of pets and their pet parents.
What you'll do:
- Complete on-site supplier review of facilities
- Ensure Commissioning process is successful during launch of new products by facilitating initial production runs
- Develop and maintain Product Specifications and testing requirements for hard goods products
- Assess and evaluate supplier factories' capability and quality assurance processes, request and drive supplier quality improvements
- Ensure vendors' cooperation according to Chewy.com's Quality and Compliance policies
- Maintain current Quality and Social Audit documentation for all vendors
- Responsible for developing testing protocols and coordinating with third party labs for product testing
- Manage data analysis and execution of corrective actions for non-conforming issues for internal facilities and suppliers
- Develop third party pre-shipment inspections by improving detail and operating at depth based on product type
- Act as subject matter expert for product quality, safety and regulatory within owned product categories
- Mentor QA team members at manufacturing sites to identify and correct production and product issues
- Remain current on applicable regulations (ex: Prop 65, CARB compliance, etc.)
- Knowledge of metals, fabrics, printing, color matching, and drop tests, transit tests, etc.
- Own development of production methods and provide solutions when manufacturing issues arise
- Host training sessions to teach partners about how complex products are made and how they function
- Coach QA team members on technical evaluation process of design/construction and provide feedback
- Able to analyze data and create actionable next steps
- Able to partner and direct cross-functional teams to ensure team success
- Building continuing education for the team to become highly knowledgeable on products
What you'll need:
- Degree in Textile Science/Technology (softlines/toys), Industrial Engineering, or related science degree
- 10+ years working in manufacturing/consumer products (non-consumable items)
- Prior auditing/co-manufacturing experience required
- Understand and have prior experience with hard good and/or soft line production in China
- Multi-functional team leadership and project management skills
- Strong statistical knowledge and analytical and problem solving skills
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to drive process improvement
- Commitment to professional growth and development as the scope of the position increases
- Demonstrated integrity, maturity, professionalism, and sensitivity
- Ability to have late night calls with factories, agents and QA Contractors in China when needed
- Ability to travel approximately 30%-40% (includes overseas travel)
Bonus:
- Ability to speak mandarin a plus
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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