Filevine is a top-rated cloud-based case management solution for small and midsize legal firms and legal professionals.
The Role
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Role Summary:
Seeking a highly experienced QA professional who can operate comfortably across traditional QA, AI systems, and telecom integrations. This role is responsible for driving quality initiatives across AI driven telephony workflows, mentoring QA team members, and partnering closely with Product and Engineering to ensure reliable, compliant, and scalable software releases.
Responsibilities
- Lead quality efforts for complex features including AI powered call routing, inbound and outbound calling, and third party telephony integrations
- Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems
- Validate inbound call capture, recording, transcription, summarization, and downstream event notifications
- Test phone registration workflows, including business registration, A2P compliance, and SHAKEN/STIR related processesEnsure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios
- Validate management applications used to configure call flows, routing logic, permissions, and reporting
- Identify edge cases related to dropped calls, transcription errors, AI confidence thresholds, and third party provider failures
- Contribute to and maintain QA documentation, standards, and the organizational knowledge base
- Partner with Product and Engineering to influence requirements, design decisions, and release readiness
- Drive continuous improvement by identifying gaps in processes, tooling, and test coverage
Qualifications
- Advanced expertise in manual testing methodologies and test case design for complex systems
- Strong experience testing APIs, webhooks, and third party integrations
- Solid understanding of telephony concepts such as call flows, call routing, IVR behavior, and voicemail
- Experience validating AI or ML assisted features, including non deterministic outputs and regression risks
- Ability to assess transcription accuracy, conversational intent recognition, and AI response quality
- Experience testing event driven architectures and downstream data delivery
- Familiarity with compliance driven workflows, auditability, and data traceability
- Strong analytical and problem solving skills with attention to detail
- Excellent written and verbal communication skills, including clear defect documentation
- Ability to influence development teams and advocate effectively for quality initiatives
Compensation Information: $110,000 - $140,000
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
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The Company
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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