Senior Quality Assurance Administrator

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Senior Quality Assurance Administrator within the Flood Operations team as part of the Commercial Banking Operations Division.
This role will be responsible for executing against control framework to ensure rigor of controls as well as servicing activities. Work collectively with leaders, team members and stakeholders to sets a high standard for regulatory compliance and execution. Support the development and execution of a risk control framework.
In this role, you will:

• Perform a variety of quality control activities for moderately complex to complex commercial loans for life of loan servicing
• Accurately evaluate the systems of record to ensure compliance with all bank policies, procedures and regulatory requirements
• Evaluate risks, develop strategies to mitigate documentation risk and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Escalate key errors identified during review process and ensure resolution of same, reviewing procedures, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review and score work
• Design and conduct training for as needed
• Provide feedback to Processing
• Interact with staff and business partners to promote teamwork and departmental effectiveness

Required Qualification:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Understanding of FEMA Guidelines, NFIP, FDPA Requirements and Flood regulations, and/or Property and Casualty experience
• Experience working in CCM (Credit Bridge Collateral Management)
• Experience identifying efficiency opportunities and gaps in team processes/procedures, including acting as a key participant in procedure writing strongly desired
• Strong ability to be an agent for change, including experience in the development of recommendations for changes and/or risk mitigation opportunities to reduce or eliminate policy exceptions
• Experience facilitating and leading meetings across multiple business lines
• Experience in the creation and/or facilitation of training, in support of new or changing process/procedure
• Experience in report analysis and compilation
• Experience and oversight in managing complex pipelines
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast-paced deadline driven environment
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship

Posting Location:

• 801 Walnut St, Des Moines, IA 50309

#CommercialBanking
Posting End Date:
1 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.