Senior Quality Analyst

Egon Zehnder () is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560+ consultants who bring together vast industry experience and diverse insight, operating globally through 68 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests.

Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.

At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value.

The CV Capture team plays a critical role in enriching and maintaining high-quality candidate records on database by leveraging trusted sources such as LinkedIn, Boardex, and CVs. Their core responsibility is to ensure that all data is accurate, complete, and consistent, thereby supporting informed decision-making and delivering reliable talent insights. In addition to profiling executive candidates and validating key career data for global search mandates, the team upholds strict data privacy standards while handling sensitive information. They also contribute to broader firm initiatives, including language-specific tasks like document translation, managing the Qualification Check process, and supporting content creation such as Newsletters. Known for their attention to detail, adaptability, and strong stakeholder management, the team consistently delivers high-quality outputs within business timelines, enabling seamless collaboration across geographies and enhancing data-driven leadership advisory.

Shift Timing:General (9am to 6pm) or Evening (3pm to 12 midnight). Candidate should be flexible to adjust the shift timings as per business need.

We are looking for a detail-oriented Survey Managementwith hands-on experience in end‑to‑end survey lifecycle management, advanced survey logic, and analytics/reporting. The role involves designing and deploying surveys on global platforms, ensuring data quality and governance, and delivering impactful insights through dashboards and reports for internal and external stakeholders.

Key Responsibilities

Survey Design & Programming

• Design, program, test, and deploy complex online surveys using tools such as Qualtrics and similar platforms.
• Implement advanced logic including skip patterns, quotas, randomization, piping, multilingual surveys and creative sections.
• Perform end-to-end survey lifecycle activities: requirement analysis, scripting, QA testing, soft launch checks, deployment and closure.

Data Quality & Governance

• Ensure data accuracy, validation, and compliance with internal standards and client governance requirements.
• Create and follow SOPs, quality checklists, and audit-ready documentation.
• Troubleshoot issues, conduct root-cause analysis, and resolve defects within TAT.

Analytics & Reporting

• Analyze survey data to identify trends, risks, and actionable insights.
• Build dashboards and reports using Excel or similar tools.
• Prepare executive-level reports, leadership decks, and consulting-style insights translating data into clear business narratives.

Stakeholder Collaboration

• Work closely with project managers, researchers, consulting teams, and global clients.
• Act as a point of contact for client queries, requirement clarifications, and delivery updates.
• Ensure timely delivery while balancing quality, accuracy, and stakeholder expectations.

•       Strong understanding of questionnaire structure, skip logic and masking.

•       Experience with Qualtrics is a must, including the ability to design and troubleshoot complex surveys.

•       Exposure to different off-the-shelf survey solutions (Google Forms, Survey Monkey, Surveyor, etc.)

•       Hands-on experience in designing online surveys

•       Technical and functional skills:

•       Must have:

o   Advanced Excel (Pivot Tables, Power Query, automation)

o   Powerpoint

•       Good to have:

o   Power BI (dashboards, DAX, executive reporting)

o   Tableau

o   SQL

•       Excellent writing and presentation skills

•       High attention to detail and data quality mindset

•       Strong analytical and problem-solving skills

•       Ability to multi-task

•       Manage stakeholders independently

Educational Qualification: Bachelor’s or Master’s degree

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights:

• Reward and Recognition
• Employee friendly policies
• Personal development and training
• Health Benefits, Accident Insurance

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.

Location

The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.

EZIRS Commitment to Diversity & Inclusion

Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.