Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Execution of test cases to ensure it confirms business requirement
- Create defects and track it till closure
- Ensure that quality processes are carried out through all phases of the Software Development Lifecycle, while meeting all project-related deadlines
- Work concurrently on several projects, each with specific instructions that may differ
- Work independently on projects, where tasks are self-determined and not specifically assigned
- Work with business partners, systems analyst, designers and programmers to create / analyze required project documents and ensures that quality assurance processes are incorporated
- Work closely with the Project Team to identify risks and UAT scope early in the project lifecycle
- Build positive professional relationships with internal and external customers
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- 6+ years of testing/development/ Routing configuration experience on Contact Center platforms like Amazon Connect, CX One, Genesys, etc.
- 4+ years of experience on Cyara Voice Automation Testing Tool
- Solid hands-on testing/development/ Routing configuration experience on Contact Center Platform
- Experience of any contact Center Platform - Amazon Connect, Genesys, CXone
- Experience in Creating Test Scenarios , Test Cases from Call Flow Visio Diagrams
- Good experience in developing and automating test cases using Cyara
- Experience in Software Testing and User Acceptance Testing
- Understanding of Contact center architecture
- Flexibility with working on USA overlap shift timings
- Proven solid communication skill
Preferred Qualifications:
- Experience in SQL and Agile methodology
- Working knowledge of CA Rally
- Knowledge on Agile methodologies
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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Skills Required
- 6+ years of testing, development, or routing configuration experience on contact center platforms such as Amazon Connect, CXone, or Genesys
- 4+ years of experience with the Cyara Voice Automation Testing Tool
- Hands-on testing, development, or routing configuration experience on a contact center platform
- Experience with at least one contact center platform, including Amazon Connect, Genesys, or CXone
- Experience creating test scenarios and test cases from call flow Visio diagrams
- Experience developing and automating test cases using Cyara
- Experience in software testing and user acceptance testing
- Understanding of contact center architecture
- Flexibility to work USA overlap shift timings
- Proven solid communication skills
- Experience with SQL and Agile methodology
- Working knowledge of CA Rally
- Knowledge of Agile methodologies
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
