The Senior Service Quality Analyst operates with a high degree of autonomy to design, execute, and refine complex quality review programs across P&C servicing. This role independently identifies audit needs, develops methodologies, and applies multiple audit techniques to evaluate service accuracy, compliance, and process effectiveness. The Senior Service Quality Analyst analyzes trends, identifies root causes of recurring issues, and delivers actionable insights that drive operational improvement and enhance client experience. This position collaborates with Service Leadership, Operations, and Compliance to ensure the continuous improvement of quality standards and procedures.
Skills Required
- Experience designing and executing quality review or audit programs
- Proficiency with audit methodologies and multiple audit techniques
- Ability to analyze trends and perform root cause analysis
- Experience in property and casualty (P&C) servicing or insurance operations
- Experience collaborating with service leadership, operations, and compliance stakeholders
What We Do
Goosehead Insurance is an innovative independent personal lines insurance agency that distributes its products and services through corporate and franchise locations throughout the United States. Founded in 2003, the company focuses on providing extraordinary value by offering a broad choice of products and a world-class service experience, representing over 200 insurance companies that underwrite both personal and commercial lines.
