TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
The Senior QA Analyst plays a key role in ensuring the quality and compliance of customer interactions by leading auditing efforts, identifying areas for improvement, and mentoring junior analysts. This role requires strong analytical skills, attention to detail, and a deep understanding of customer service quality standards, compliance policies, and performance metrics.
Key Responsibilities:- Conduct in-depth audits of customer interactions (calls, chats, and emails) for accuracy, compliance, and quality.
- Create and maintain QA scorecards, audit logs, and performance dashboards.
- Collaborate with supervisors and training teams to identify coaching needs and drive performance improvements.
- Lead calibration sessions to ensure scoring consistency across QA and operations teams.
- Provide actionable feedback to agents and supervisors to support continuous improvement.
- Monitor trends and escalate recurring issues, compliance breaches, or performance risks.
- Support the development of QA policies, procedures, and best practices.
- Participate in onboarding and training of new QA Analysts.
- Assist with reporting and root-cause analysis for quality-related KPIs.
- Partner with other departments on quality initiatives and projects.
Skills Required
- Strong analytical skills and attention to detail
- Deep understanding of customer service quality standards and compliance policies
- Experience mentoring or training junior analysts
TransPerfect Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TransPerfect and has not been reviewed or approved by TransPerfect.
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Leave & Time Off Breadth — Leave offerings can feel workable in certain roles, with PTO and occasional floating-holiday style time off described as available. Flexible scheduling and remote arrangements (notably in interpreting/contact-center work) add practical day-to-day benefit value for some.
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Healthcare Strength — Core health coverage is presented as available, commonly including medical, dental, and vision options alongside life and disability coverage. Plan choice (including FSA/HSA-style options) suggests baseline protection benefits exist even if overall sentiment is mixed.
TransPerfect Insights
What We Do
The world's best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 140+ cities across six continents, TransPerfect is the world's largest provider of language services and related technologies. The TransPerfect family of companies enables organizations to speak the language of global business through: - Translation and Language Services - Website and Software Localization - Globalization Management Technology - Multicultural Marketing - Legal Support and E-Discovery - E-Learning Platform Internationalization - Multimedia and Studio Solutions - Interpretation and Call Center Support
