Senior QA Test Lead - Commerce Hub

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

At Fiserv, we are committed to transforming financial services technology to deliver greater value for our clients. As a Senior QA Test Lead in our Payment Processing group, you will play a pivotal role in driving quality across a large-scale modernisation programme — re-platforming a critical payment acquiring system to a cloud-native, event-driven microservices architecture on AWS.

This is more than a test management role. It is an opportunity to lead a high-performing test team, embed automation-first practices across engineering teams, and raise the bar for how quality is built, measured and sustained across a complex, multi-domain programme processing millions of transactions daily.

What you’ll do:

• Lead and manage the programme-level test team across multiple domain workstreams — owning day-to-day test execution, priorities and delivery commitments
• Define and drive the test strategy across all phases — integration, regression, end-to-end and cross-domain — covering the full acquiring lifecycle from transaction capture through clearing, settlement, merchant funding and disputes
• Champion an automation-first approach, advocating for and driving automation coverage across domain-driven and regression pathways, with automated quality gates embedded into CI/CD pipelines
• Own defect tracking, triage, assessment, analysis and management across the programme — ensuring consistent classification, timely resolution and clear stakeholder visibility
• Mentor and coach test engineers on best practice — test design, coverage thinking, automation standards and defect rigour — building team capability and a quality-focused culture
• Provide clear, timely quality reporting to programme leadership — covering test progress, automation coverage, defect health and delivery risk
• Identify coverage gaps across domain boundaries and the end-to-end transaction chain, driving remediation before they become delivery blockers
• Contribute to programme planning, milestone readiness and go-live cutover assessments from a quality perspective

Experience you’ll need to have:

• Proven experience leading QA test teams across large, complex enterprise-level programmes — spanning multiple teams, domains and workstreams simultaneously
• Hands-on experience testing cloud-native, event-driven microservices architectures and an understanding of the test challenges specific to distributed, asynchronous systems
• Demonstrated track record of driving automation adoption — across regression suites, API-level testing and CI/CD pipeline integration
• Deep experience in defect lifecycle management — triage, classification, trend analysis, root cause and reporting — at programme scale
• Experience mentoring and developing test engineers, lifting capability and shifting team culture toward quality ownership
• Strong communication skills — able to translate quality data into clear, actionable insights for both technical and non-technical audiences
• Comfortable operating at pace in an Agile or scaled Agile delivery environment, balancing rigour with the need to keep delivery moving

Experience that would be great to have:

• Experience in financial services or payments — acquiring, issuing, banking or equivalent high-volume transactional environments — with an understanding of transaction lifecycles, scheme processing and settlement
• Familiarity with event-driven architecture testing — Kafka, async processing and challenges such as ordering, idempotency and eventual consistency
• Experience supporting legacy-to-modern platform migrations, including parallel-run validation and parity testing
• Exposure to AWS, containerised environments (Kubernetes, Docker) and observability tooling from a testing perspective
• Familiarity with synthetic test data management practices for cloud-native platforms.

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Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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