Craft:
Customer & Game SupportJob Description:
Your role within our KingdomIf you want to create amazing user experiences and entertainment for millions of players to enjoy, then this is the right role for you. As a Senior QA Specialist, you will play a key role in helping Pet Rescue Saga deliver the high-quality experiences that King stands for.
You will be a quality expert within your team, combining hands-on testing expertise with strong ownership, technical guidance, and a focus on continuous improvement. Working closely with agile development teams, you will lead quality activities across complex features and releases, identify and manage risks, support effective decision-making, and help ensure quality is considered throughout the development lifecycle.
You will also contribute beyond individual feature delivery by mentoring others, improving testing practices and ways of working, and helping strengthen quality across the Catalog Games team.
Responsibilities- Lead quality execution within the subteam, translating product and quality goals into clear test strategies, risk-based approaches, and release plans.
- Own quality across complex features and systems from early development through release and live monitoring, ensuring risks, dependencies, and quality criteria are understood and addressed.
- Lead risk analysis for complex features and feature interactions, continuously improving Risk-Based Testing practices based on release outcomes and learnings.
- Drive testability from the start by influencing design and implementation discussions, evolving quality criteria and the team's Definition of Done.
- Use production insights, test evidence, logs, and quality indicators to identify gaps, support root-cause analysis, and drive improvements that reduce future risk.
- Communicate clearly and confidently across different audiences, using evidence and product context to support recommendations and decisions.
- Navigate ambiguity independently, make informed decisions, challenge assumptions constructively, and balance short-term delivery with longer-term player and product impact.
- Mentor and coach other QA Specialists, reviewing test approaches and sharing knowledge, risks, edge cases, and best practices.
- Proactively identify opportunities to improve team processes, testing practices, collaboration, and QA Craft standards.
- Contribute positively to team health by giving and receiving feedback, raising issues constructively, and role-modelling expected behaviours.
- Strong experience in mobile game testing, SDLC and live operations, including release validation and production monitoring.
- Strong exploratory testing, risk analysis, test design, and defect investigation skills.
- Experience testing complex systems and integrations, with an understanding of API, integration, component, and end-to-end testing approaches.
- Working knowledge of test automation, CI/CD pipelines, build processes, crash logs, and quality monitoring.
- Experience with JIRA, Confluence, TestRail, or equivalent project and test management tools.
- Strong ownership, prioritisation, problem-solving, and independent decision-making skills.
- Demonstrated ability to mentor others and influence quality practices beyond individual feature delivery.
- Excellent communication and cross-functional collaboration skills.
- Fluent in English.
About King
With a mission of Making the World Playful, King is a leading interactive entertainment company for the mobile world with more than 20 years of history of delivering some of the world’s most iconic games in the mobile gaming industry, including the world-famous Candy Crush franchise, as well as other mobile titles such as Farm Heroes Saga. Around 200 million people play a King game every month. King, part of Microsoft (NASDAQ: MSFT), has Kingsters in Stockholm, Malmö, London, Barcelona, Berlin, Dublin, San Francisco, New York, Los Angeles and Malta. More information can be found at King.com or by following us on LinkedIn and @lifeatking on Instagram.
Skills Required
- Strong experience in mobile game testing, SDLC, and live operations
- Experience with release validation and production monitoring
- Strong exploratory testing, risk analysis, test design, and defect investigation skills
- Experience testing complex systems and integrations
- Understanding of API, integration, component, and end-to-end testing approaches
- Working knowledge of test automation, CI/CD pipelines, and build processes
- Experience with crash logs and quality monitoring
- Experience with JIRA, Confluence, TestRail, or equivalent tools
- Strong ownership, prioritization, problem-solving, and independent decision-making skills
- Demonstrated ability to mentor others and influence quality practices
- Excellent communication and cross-functional collaboration skills
- Fluent English
King Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about King and has not been reviewed or approved by King.
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Leave & Time Off Breadth — Paid vacation, floating holidays, sick time, a winter holiday break, and substantial paid leaves for life events are part of the package. Offerings are localized by country while maintaining generous time-away support.
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Healthcare Strength — Multiple medical plan options, preventive care coverage, company HSA/HRA contributions, and mental‑health resources are highlighted. Access is tailored to local systems and includes fitness program options.
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Parental & Family Support — Enhanced leave for all parents and family‑building support such as adoption and surrogacy reimbursement are emphasized. Additional paid compassion and bereavement leaves extend support for caregiving needs.
King Insights
What We Do
King is a leading interactive entertainment company in the mobile world. We create unforgettable games that are played around the world every single day, like Candy Crush, our sweet phenomenon. King is an independent unit of Activision Blizzard Inc. which acquired King in February 2016.
