Senior QA Engineering Manager

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Our Senior Quality Assurance Engineering Managers lead and line-manage 8-10 SDETs in one of our vertical domains, across 4-6 cross-functional teams, that are responsible for ensuring quality across our industry-leading API that has already processed over £50 billion of cross-border transactions for over 5 million end-users, and is available to our clients 24/7. 

Our usual team structure consists of an Engineering Manager, Product Manager, Agile Delivery Manager, 4 Software Engineers and 2 SDETs. 

• Lead, support, mentor, line-manage and grow SDETs of varying levels of seniority 

• Managing productivity of the SDETs across the tribe 

• Responsible for the overall quality of engineering output of the domain  

• Hiring, retaining, and growing top QA talent 

• Drive quality excellence and best quality engineering practices, working closely with QA engineers, software engineers and engineering managers to build high-quality architectures and systems 

• Work on QA strategy with the Head of QA to define a roadmap that’s compelling, while collaborating with product management teams across the domain 

• Drive both medium and long-term QA objectives and key results with full responsibility for execution across the tribe 

• Decides where to invest QA effort by making pragmatic decisions in regards to cost vs value 

• Become a domain expert, not only with technical and QA expertise, but also in regards to our product offering and how our products are used by our customers 

• Clearly communicate the risks, successes, and missteps as you define and execute on the QA vision for the domain 

• Champion change cross-functionally not just across your domain but the whole QA organization  

• Embeds our values - Be Human, Better Together & Own It, together with our quality engineering principles in everything we do, leading by example  

• Represents the QA organization in the wider engineering and tech community 

 This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience managing SDETs across one or more teams simultaneously
• Been responsible for ensuring solutions across large cloud-native architectures are of high quality, are well-tested and fault-tolerant
• Been responsible for developing the testing architecture of large scale, highly available cloud solutions
• Has driven positive change towards Continuous testing, DevOps and Agile
• Experience working with Agile process and principles, working together with product teams
• Has an understanding of Cloud-Native architectures and practices. To name some: high-availability, high-scalability, microservices, 12-factor apps, CI/CD, heavy testing automation and observability
• Has previous hand-on experience of API testing
• Has experience of Contract testing
• Ideally from a background in FinTech, Payments or Financial Services
• Passionate about growing others while growing yourself. An interest for continuous improvement and helping SDETs to feel part of something bigger
• Continuous improvement on processes and ways of working around the SDLC
• A mindset compatible with continuous deployment, agile planning, cloud-based systems, experimentation and testing
• Comfortable challenging the status quo and always curious about the way things work
• Strong business and technical vision
• Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in written form
• Customer focus
• Ability to make decisions and recommendations based on incomplete or ambiguous information
• Coding ability in a modern programming language such as Ruby, Scala, Java, Javascript or Python

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.