About Engageware
Engageware helps financial institutions and enterprises provide seamless, customer-centric experiences through an AI-powered platform offering appointment scheduling, virtual assistants, and customer engagement solutions. Our platform enhances digital and in-person interactions, streamlining customer journeys across multiple touchpoints.
About the Role
Are you passionate about quality and driven by the challenge of building reliable, scalable products? We're looking for a Senior QA Engineer to take ownership of our testing strategy and raise the bar for quality across our entire product suite.
You'll be a key player in shaping how we think about quality, working side by side with developers, product managers, and technical leads to build robust, automated testing solutions from the ground up. You will focus on testing the Appointment Scheduling and Knowledge Management products at Engageware, playing a critical role in delivering seamless experiences to thousands of users.
If you thrive in fast-paced agile environments, love turning complex systems into well-tested, dependable software, and want your work to have a real impact, this is the role for you.
🌎This role is open in Mexico (Contractors)
Key Responsibilities
- Design, develop, and maintain automated tests for frontend and backend applications.
- Write and maintain test scenarios using Gherkin under BDD methodology.
- Implement and maintain automation frameworks using Python, Behave, and Selenium.
- Execute functional, regression, and integration tests.
- Validate end-to-end flows at both the user interface (frontend) and services/API (backend) levels.
- Design and execute API tests using tools such as Postman.
- Identify, document, and track bugs using Jira.
- Collaborate with development and product teams to define acceptance criteria and testing strategies.
- Contribute to the continuous improvement of testing processes, tools, and coverage.
- Integrate automated tests into development pipelines where applicable.
Technical Requirements
- Experience in test automation with Python.
- Experience in data validation and database testing (MySQL, Amazon Redshift).
- Experience using Behave for BDD-based testing and Gherkin.
- Experience in UI test automation with Selenium.
- Experience executing and automating functional tests, regression tests, integration tests, and end-to-end validation in web applications.
- Experience using Postman for API testing.
- Experience in bug management and task tracking using Jira.
- Experience working with version control using Git.
- Knowledge of testing methodologies and QA best practices.
- Experience designing test cases and automated test suites.
- Knowledge of AWS services is a plus.
What we’re looking for
- You have a sharp eye for detail and a structured, analytical approach to problem-solving; you don't just find bugs, you understand why they happen and how to prevent them.
- A collaborative team player who balances autonomy with teamwork, you communicate clearly and confidently with both technical and non-technical stakeholders, and you bring a proactive mindset to every project you're part of.
- You thrive in agile environments and know how to manage competing priorities without losing focus on quality. You take ownership of your work and are always looking for ways to improve processes, tools, and outcomes.
- You have a genuine passion for continuous learning, whether it's a new testing framework, a better automation pattern, or a smarter way to ship quality software.
Qualifications
- 4 to 5 years of experience in Quality Assurance or Test Automation.
- Advanced English proficiency is required.
- Experience working in agile teams (Scrum/Kanban).
- A degree in Computer Science, Information Systems, Software Engineering, or a related field.
Top Skills
What We Do
Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.
