About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s Quality Assurance (QA) Team ensures the quality and reliability of our software products and applications. This team collaborates closely with developers, product managers, and designers to identify and resolve software defects, ensuring a seamless user experience. As part of this team, you will work on Workforce Management (WFM) solutions, which are critical for optimizing employee scheduling, forecasting, and performance analytics within our AI Contact Center platform.
Your role
As a Senior QA Engineer – Workforce Management (WFM), you will be responsible for verifying the accuracy, reliability, and performance of WFM features within Dialpad’s AI-powered Contact Center solutions. Your key responsibilities will include test development, planning, functional and integration testing, performance validation, bug tracking, and close collaboration with global teams.
This position reports to our QA Manager (based in the US) and will be located in our Bangalore, India office with a hybrid work arrangement.
What you’ll do [i.e., Responsibilities]
- Work closely with stakeholders to understand Dialpad’s Work Force Management Application requirements, feature enhancements, and user expectations.
- Design test strategies, test cases, and automation scripts to validate WFM functionalities, ensuring maximum test coverage.Identifying test scenarios, test cases, and test data to ensure maximum test coverage.
- Defining the scope of manual and automated testing based on the application's complexity and criticality.
- Conduct functional, regression, integration, and performance testing for WFM modules within Dialpad’s Contact Center application.
- Execute tests across web applications, desktop applications, and APIs to ensure seamless interaction of WFM components.
- Maintain and enhance test cases and automation scripts in the Test Management System.
- Analyze test results, investigate failures, and provide detailed reports on root cause analysis.
- Work closely with cross-functional teams, including product managers, developers, and data engineers, to align on testing objectives.
- Support the Product Support Engineers in troubleshooting WFM-related issues reported by customers.
- Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.
Skills you’ll bring [i.e., Qualifications]
- 6 to 10 years of hands-on experience in Web Application Testing, with a Bachelor's degree in Software Engineering, Computer Science, or a related field.
- Strong expertise in desktop applications, including a solid understanding of functional testing methodologies.
- In-depth understanding of desktop app development, application software, and user interface guidelines/standards.
- Exceptional Communication Skills, Must be capable of effectively documenting, conveying, and executing test cases.
- Ability to quickly adapt to new technologies with keen attention to detail.
- Excellent verbal and written communication abilities.
- Comfortable managing multiple projects in a fast-paced environment.
Additional Experience (Preferred):
- Working with analytical or statistical data.
- Exposure to VoIP, telecommunication systems, or AI-powered contact center technologies.
- Familiarity with data analytics, workforce optimization tools, and statistical analysis.
This is a Bangalore-based opportunity, Hybrid working, Mandatory 3 days work from Office
Dialpad benefits and perks
Benefits and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical for all employees. Along with that, employees also receive a monthly stipend to help cover your home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Top Skills
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
