Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
We’re excited to announce that Motortech AI are joining the Keyloop family. Bringing their industry leading AI-powered live chat solution, AIME, to Keyloop, we will revolutionize the customer experience in automotive. Their solution will begin rolling out to our thousands of existing clients, as well as many newcomers, this Spring. Want to be part of it?
The Role:
As a Senior QA Engineer, you'll own quality across our product portfolio. You'll define and lead our quality strategy across the full platform, from backend services and agent orchestration through to omnichannel communications.
You'll work closely with engineers and product to build in quality from the start, not just a manual check at the end. You’ll design and execute tests to measure the quality of our AI agents, testing for probabilistic outputs, expected reasoning behaviours, performance and overall security.
What You'll Be Doing:
● Design and own the quality strategy for our AI agent platform, including approaches to testing non-deterministic, LLM-powered systems.
● Build and maintain automated test suites covering unit, integration, API, and end-to-end scenarios across our TypeScript/Node.js/React/Python stack.
● Develop evaluation frameworks for agent behaviour, testing reasoning quality, tool use, memory, and multi-step interaction flows.
● Test and validate our omnichannel communication platform across channels: web, messaging, voice, and beyond.
● Collaborate closely with engineers and define acceptance criteria that catch issues early in the development cycle.
● Champion a culture of quality across the team, reviewing test coverage in PRs, advocating for testability in system design, and raising the bar for what "done" means.
● Use and help shape AI-assisted testing tooling to accelerate coverage and surface issues faster.
What We're Looking For:
● Proven experience as a Senior QA Engineer on complex, production software products.
● Strong hands-on skills using test frameworks (e.g. Playwright, Cypress, Jest).
● Experience testing APIs, backend services, and databases (PostgreSQL or similar).
● A clear understanding of how to approach testing non-deterministic systems.
● Experience designing and implementing QA strategy.
● Strong communication skills, you can articulate quality risks clearly to both engineers and non-technical stakeholders
Nice to have:
● Experience evaluating LLM or agentic systems, prompt behaviour, output quality, hallucination risks, or agent evaluation frameworks.
● Familiarity with performance, load, or chaos testing for real-time or event-driven systems.
● Background in automotive, dealership tech, or B2B SaaS.
● Exposure to AI-assisted development and testing tools (e.g. GitHub Copilot, Cursor, Claude Code).
Skills Required
- Proven experience as a Senior QA Engineer on complex, production software products.
- Strong hands-on skills using test frameworks (e.g. Playwright, Cypress, Jest).
- Experience testing APIs, backend services, and databases (PostgreSQL or similar).
- A clear understanding of how to approach testing non-deterministic systems.
- Experience designing and implementing QA strategy.
- Strong communication skills to articulate quality risks to both technical and non-technical stakeholders.
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey. Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data. For more information, please visit www.keyloop.com
