🌍 Global SaaS Company | $28M Series B Investment | 100% Remote or Hybrid
🚀 #1 AI business communication platform
About CloudTalk
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
Challenge ahead:
We’re looking for a Senior QA leader – someone who’s done more than just test automation. Someone who’s led org-wide quality initiatives, defined testing strategies at scale, and knows exactly how to drive adoption across teams. Someone who gets the testing pyramid, knows what to automate (and what not to), and is confident building quality from day one.
You’re able to work independently, without waiting for permission, and lead from the front. You’ll coach engineers, mentor QA peers, and push CloudTalk to raise the bar on quality. You’ll help us ship fewer bugs, build more trust, and reduce incidents.
This role is ideal for someone who wants to own quality across the org and grow into a Head of QA role in the near future.
What you will work on:
- Design and lead org-wide QA strategies and processes across the full testing spectrum
- Drive adoption of testing best practices (shift-left, test pyramids, CI pipelines, quality metrics)
- Influence teams without authority and find engaging ways to ensure adoption across R&D
- Build reusable testing toolkits and automation frameworks that scale
- Roll up your sleeves when needed: build and run tests, do code reviews, coach devs
- Actively prevent bugs from reaching production and reduce incident rates across the board
- Partner with engineering leaders, PMs, and EMs to set the bar for quality
- Mentor QA engineers and help us build a world-class QA org
What makes you a great fit:
- Proven experience driving org-wide testing strategies and scaling QA practices
- Strong opinions and deep experience with automation frameworks (Cypress, Selenium, Playwright, etc.)
- Experience working independently and cross-functionally – you might be required to operate in a single-threaded way from time to time, but you’ll be assigned to a product team.
- Clear understanding of test pyramids, coverage strategies, and quality KPIs
- Strategic mindset – not just how to test, but how to change the way an org approaches testing
- Bonus: experience with performance/security testing, SaaS scale-ups, or telco products
Our stack:
TypeScript, Angular, NestJS, Cypress, Jest, Mocha, Postman, Testify, GitHub Actions, AWS
Why you will love to be a CloudTalker:
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to expect from the hiring process:
- Call with our Talent Acquisition Team
- Meet and Greet with the Engineering Manager
- Assignment
- Technical Interview with the Team
- Bar Raiser Call and Offer
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.
Top Skills
What We Do
Calling software for scaling businesses.
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.
The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
