LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
We are looking for a hands-on QA expert with a proven ability to direct and improve quality programs, reduce defects and improve overall efficiency and productivity including working on automation.
In addition, highly adept at developing and implementing test strategies, operational procedures, and quality methodologies to support the development and release of business applications in the international geographically dispersed company
You will:
- Lead the Quality Agenda within the scrum teams, setting standards and best practices for both manual and automated testing.
- Develop and implement comprehensive test plans and strategies to ensure the quality and performance of web and mobile applications.
- Sign Off on feature/release readiness
- Drive, execute and expand End-to-End testing and monitoring strategy
- Define quality methodologies and standards
You have:
- At least 5 years QA experience with a deep understanding of quality and processes
- Deep understanding of development lifecycle in SCRUM (Agile) world
- Comfortable working with Java and JavaScript applications
- Experience with automated testing tools and frameworks (e.g., Selenium, Cypress, Jest, Mocha).
- Knowledge of manual testing
- Good communication and presentation skills
- Comfortable working in a fast-paced, results-oriented environment
- Strong analysis & problem-solving skills
- Attention to detail and a commitment to quality
- BSc In Computer Science
Benefits:
- Time away: Vacation, public holidays and care days.
- Financial: Pension, deferred pension and ESPP.
- Family: Parental leave.
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Additional: Exclusive perks and discounts.
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
What We Do
Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.
Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.
Why Work With Us
We build warmth into our work and our workplace by making all people feel seen, valued, and heard.
Dream Big, Help Others, Pursue Expertise and Own It. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,000 employees.
Gallery
