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About This Role:
Forrester’s Senior QA Analyst 1 works across the organization on projects involving web display, content management, CRM, and search systems.
This individual supports Forrester’s internal AI team by testing and validating internal AI systems, agents, and MCP‑based solutions that enhance employee productivity and operational efficiency. The role focuses on ensuring these AI‑driven tools behave reliably, safely, and consistently through strong QA practices.
Success in this position entails partnering closely with developers, product delivery managers, engineering managers, and AI engineers to understand feature objectives, refine test strategies, and ensure high‑quality releases across both traditional applications and AI‑powered workflows.
Job Description:
Possess a “team-first” mentality.
Provide strong problem‑solving skills.
Demonstrate strong communication and mentoring skills.
Drive innovation with the latest tools and strategies (manual and automation).
Participate in the full lifecycle of software development, from planning to release.
Collaborate with product managers, engineering managers, engineers, AI developers, and business owners.
Own end‑to‑end feature testing and test strategies.
Contribute to release timelines with testing estimation, prioritization, and bug tracking.
Create and maintain test plans.
Test and validate AI‑driven workflows and MCP‑powered agents.
Provide feedback to improve AI model prompts and systems integrations.
Identify, record, and thoroughly document bugs.
Perform thorough regression testing when bugs are resolved.
Develop and apply testing processes for new and existing products.
Stay up‑to‑date with testing tools, strategies, and AI‑related testing practices.
Job Requirements:
BTech or MCA degree.
Four-plus years’ experience as a QA engineer.
Ability to review requirements, specifications, and technical design documents and provide meaningful feedback.
Excellence in creating and executing test plans and test cases as well as estimating, prioritizing, planning, and coordinating testing activities.
Strong background in exploratory, functional, regression, integration, and acceptance testing.
History of designing, developing, and executing automation scripts.
Background in agile software development.
Success working with offshore teams.
Experience with automation across functional, load, and performance testing.
Expertise with JIRA, Postman, JMeter, Playwright, Selenium, or Katalon Studios.
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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
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The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.
By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.
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Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
