Senior Publisher Success Manager (CTV)

The Senior Publisher Success Manager is the primary point of contact for a subset of premium publisher partners. Reporting to the Head of Publisher Strategy in our North America region, this individual is essential to retaining Publisher accounts while unlocking their maximum revenue potential, across multiple products.  

This individual will independently own relationships with our publisher partners – part of this role is building and maintaining meaningful relationships with Publisher clients through in-person and virtual meetings. Through these relationships and their industry knowledge, this individual will be crucial in helping develop the company’s overall publisher development strategy, especially within the CTV space which is a growth area for GumGum.

The Senior Publisher Success Manager possesses a passion for customer success and serves as an expert on GumGum’s products, publisher tools and platforms. This person will be expected to be present in the New York office once or twice a month.

What You'll Achieve

• Independently owns publisher partnerships, including some of the world’s biggest CTV / streaming, online video and display partners.

• Conducts QBRs, providing insights into the partnership, performance tips and to strengthen our Publisher relationships. 

• Discuss and analyses industry trends through conversations with publisher partners which in turn helps develop overall publisher strategy and educates our teams on best practices or future products

• Serves as an expert on GumGum’s CTV products, publisher integrations, tools and platforms.

• Identifies and provide solutions in account management duties and processes.

• Leverage in-depth knowledge of programmatic advertising, especially premium video and CTV, to shape and drive strategy

• Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations.

• Monitors daily reporting to proactively identify trends, issues, and growth opportunities, and present them externally to help drive new revenue via upsells.

• Fully supports publisher onboarding implementations - working closely with GumGum’s solutions engineering and partner management teams.

• Manages additional projects aimed at building first-class processes and systems that not only support our clients effectively but also explore opportunities to automate tasks or leverage AI to improve day-to-day responsibilities.

Skills You'll Bring

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 4+ years experience in digital media/ad tech, with exposure to a network, exchange, or SSP environment
• Experience working with CTV/streaming partners
• Experience in an account management role within ad tech creating solutions on behalf of clients.
• Experience with JIRA, Zendesk, Google Sheets, and ticketing systems.
• Ability to analyze data to spot trends
• Familiarity with the media industry, digital advertising, the lumascape and ad tech

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated pay range for this role is from $93,000 - $111,500 annually.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.