Senior Provider Network Assistant

Ready to take your provider network expertise to the next level? Join a collaborative team where your knowledge, problem-solving skills, and leadership will help drive operational excellence and strengthen provider relationships across our network.

Liberty Dental Plan is seeking an experienced Senior Provider Network Assistant to provide advanced support for provider recruitment, network maintenance, and administrative operations. In this highly visible role, you will partner closely with Network Managers and Provider Network leadership to ensure accuracy, compliance, efficiency, and exceptional provider service.

This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment, enjoys solving complex challenges, and is passionate about building strong provider relationships while mentoring others.

• Manage multiple Outlook inboxes and respond to escalated provider inquiries from provider offices and internal departments.
• Troubleshoot advanced provider web portal issues and support providers through resolution.
• Lead provider recruitment efforts, including outreach for complex cases involving missing or incomplete documentation.
• Develop, track, and distribute provider communications, notices, and updates via email and fax.
• Conduct advanced provider verification activities, including roster maintenance, appointment availability validation, and contract compliance reviews.
• Review online provider contract submissions to ensure accuracy and completeness prior to leadership review.
• Audit provider contracts, updates, and terminations to ensure compliance with internal standards and procedures.
• Create and coordinate meeting agendas, materials, and follow-up action items.
• Maintain tracking tools and reports used for project oversight and operational monitoring.
• Conduct research and analysis related to provider network systems, processes, and data initiatives.
• Provide guidance, training, and support to junior team members.
• Assist with special projects and additional responsibilities as assigned.

• Bachelor's degree or an equivalent combination of education and relevant work experience.
• Minimum of 2 years of experience in dental office management, managed healthcare, sales, customer service, or a related field.
• Minimum of 1 year of provider network experience or experience working within a Dental PPO or DHMO environment.
• Strong verbal and written communication skills in English.

• Advanced customer service skills with experience managing escalated issues and provider concerns.
• Strong organizational, time management, and project coordination skills.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently, identify solutions, and manage competing priorities.
• Knowledge of dental terminology, provider contracting processes, and credentialing.
• Experience coordinating initiatives and meetings across multiple departments.
• Bilingual communication skills are a plus.

• You are detail-oriented and committed to accuracy.
• You remain professional and composed when handling challenges and escalations.
• You excel at balancing multiple priorities and meeting deadlines.
• You communicate effectively with providers, colleagues, and leadership.
• You enjoy supporting team success and sharing knowledge with others.
• You are proactive, resourceful, and focused on continuous improvement.

This position is primarily performed in an office environment and involves extended periods of sitting, computer work, typing, and close-range visual focus.

At Liberty Dental Plan, you'll play an important role in supporting a strong and successful provider network. You'll collaborate with experienced leaders, contribute to key operational initiatives, and have opportunities to expand your expertise while making a meaningful impact on provider and organizational success.

If you're a motivated professional with provider network experience and a passion for operational excellence, we encourage you to apply today.

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.

• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.

• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.

• 100% employer-paid dental coverage for employees and eligible dependents.

• Vision insurance with low-cost premiums for employee-only coverage and dependents.

• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.

• Flexible Spending Accounts for healthcare and dependent care expenses.

• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.

• Long-term disability coverage.

• Expansive wellness programs, including company-wide wellness challenges, and gym discounts.

• Employee Assistance Program (EAP) to support mental health and well-being.

• Generous vacation and sick leave policies, with the ability to roll over unused time.

• 10 paid company holidays.

• Tuition reimbursement for eligible educational expenses.

• Remote or hybrid work options available for various positions.

In the spirit of pay transparency, the base salary range for this position is $25.00-$30.50 hourly, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture. 

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve. 

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.