Senior Project Success Manager

Summary

Headquartered in sunny Los Angeles, GrayMatter Robotics is a well-capitalized AI robotics startup serving the manufacturing industry.  We empower shop floor workers with our smart robots that assist with tedious and ergonomically challenging tasks, specifically in automated surface finishing. Our proprietary GMR-AI™ software is integrated with state-of-the-art industrial robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) model.

We help manufacturers improve the quality of life for their workforce while increasing production capacity, and reducing scrap, repair, and rework costs. As a Senior Project Success Manager you will join our Customer Success team onsite in our Carson, CA office to deliver robotic systems and solutions to customers, ensuring customer success, and driving growth within the customer account. You’ll work with customers to ensure they receive the most value from our products and services, partner closely with our engineering team, internal sales team, external vendors and deployment teams to deliver robotics solutions to our customers.

Role & Responsibilities

• Lead the end-to-end delivery of automation projects including gathering and defining customer requirements, scheduling, scope definition, and project implementation plans ensuring alignment with established goals, timelines, and quality standards

• Proactively monitor project progress, identify and mitigate potential risks, resolve conflicts, and escalate issues as needed

• Coordinate internal and external resources across functional departments (Product, Deployment, Sales, Customer Success, Engineering, Leadership), including client stakeholders to maintain project scope and schedule to launch cutting-edge robotic solutions

• Manage client and internal stakeholder relationships, facilitate change requests, and ensure stakeholders remain informed on impacts to schedule

• Drive PMO processes across multiple concurrent projects

• Analyze client production processes to identify inefficiencies and opportunities for automation or robot/human interaction

• Review technical drawings, specifications, and other project documentation and provide input as needed

• Travel to customer sites (~10% annually) for project needs

• Obtain customer acceptance of project deliverables and manage customer satisfaction during transition periods.

Minimum Qualifications

• BS degree in Mechanical Engineering, Industrial Engineering or a related engineering field

• 5+ years of industry experience in project success management or related field

• Proven track record of analyzing customers' existing production processes and workflows to identify inefficiencies and improvement opportunities

• Proven experience in developing robust project documentation, including requirements, specifications, and deliverables

• Experience working in production or manufacturing environments

• Demonstrated success in end-to-end project implementation

• 1+ years of industry experience in a customer-facing role, managing client communications and expectations professionally

• Ability to develop a deep understanding of customer use cases and effectively communicate their value to internal teams

• Strong communication and collaboration skills across multiple teams

• Willingness to work in a fast-paced environment with rapidly changing priorities
  

Preferred Qualifications

• 8+ years of industry experience driving process improvements in manufacturing, robotics or related field

• Ability to effectively track, organize, and manage projects using digital tools similar but not limited to (e.g. Jira, Asana, Trello, Monday.com)

Disclaimer

GrayMatter Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

GrayMatter Robotics is committed to providing reasonable accommodations for candidates with disabilities. If you believe you require accommodations during the recruiting process, please contact [email protected] to submit your request.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation for this position includes the base salary range of $130,000 - 160,000 USD plus equity. We also provide comprehensive benefits and perks which include but are not limited to medical, dental, vision, unlimited PTO, 401(k) plan + employer match, regular offsite events, a discretionary fund for enhancing productivity and so much more! The range listed on job postings reflect the minimum and maximum new hire salary across levels in Los Angeles, CA.