Senior Project Manager

Job Summary

The Senior Project Manager – SaaS Customer Implementations leads large-scale, customer-facing SaaS deployment projects from initiation through go-live and stabilization. This role ensures successful implementations that deliver measurable value and high customer satisfaction by managing complex, multi-workstream projects and collaborating with customers, internal teams, and third-party vendors.

Let's talk about Responsibilities

• Lead comprehensive delivery of complex SaaS implementation projects, covering scoping, requirements gathering, configuration, integration, testing, training, and go-live phases.  

• Develop and maintain detailed project plans, schedules, resource allocations, risk registers, communication strategies, and financial forecasts.  

• Manage multiple enterprise-level customer projects simultaneously, ensuring effective coordination and organization.  

• Guarantee all deliverables meet contractual obligations, quality standards, and professional services expectations.  

• Act as the primary customer contact throughout the implementation lifecycle, setting and managing expectations.  

• Facilitate customer workshops, requirements sessions, status meetings, and executive briefings.  

• Identify, track, and resolve risks, issues, and dependencies proactively; manage change requests while ensuring alignment with scope and budget.  

• Maintain robust program management processes including RAID logs, decision tracking, and governance reporting.  

• Collaborate with Product, Technical Services, Consulting, Support, and Training teams on solution design, integration, and testing readiness.  

• Own project financials, including budgeting, forecasting, burn rate analysis, and protecting revenue and margins.  

• Support Sales in pre-sales activities through scoping, estimating, deployment planning, and customer presentations.  

• Mentor junior project managers or coordinators and contribute to standardized implementation methodologies.  

• Lead post-implementation reviews, document lessons learned, and promote continuous improvement.  

• Champion delivery excellence, customer value realization, and scalable implementation practices.  

• Travel approximately 25% to customer sites, company offices, or industry events in the United States.  

Let's talk about Qualifications and Experience

Required

• Bachelor’s degree in Business, Technology, or Healthcare.  

• Minimum of 5 years project management experience, including at least 3 years managing SaaS customer-facing implementations.  

• PMP Certification.  

• Proven ability to manage enterprise-scale projects with multiple workstreams and complex customer environments.  

Preferred

• Strong knowledge of project accounting, budgeting, forecasting, and resource management.  

• Experience leading cross-functional teams without direct authority.  

• Background in complex integrations, interfaces, infrastructure components, or third-party vendor management.  

• Excellent communication and stakeholder influence skills across all organizational levels.  

• Experience in regulated industries or healthcare settings.  

• Demonstrated collaboration skills, building trust and fostering open communication.  

• Lean Six Sigma Green Belt or Black Belt certifications.  

• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care sectors.  

• Proficiency in project management tools such as Smartsheet, Jira, MS Project, or similar.  

• Experience working in global, matrixed organizations.  

• Strong customer focus with the ability to guide clients through change.  

• Strategic problem-solving and conflict-resolution capabilities.  

• Ability to simplify complexity and communicate clearly.  

• Strong organizational skills and attention to detail.  

• Adaptability to fast-paced SaaS environments.

Why Resmed?

Impact at Scale: Help shape solutions used by millions worldwide. 
Global Reach: Work across regions, teams, and technologies in a truly interconnected ecosystem. 
Career Growth: Thrive in a dynamic, inclusive environment where bold ideas are welcomed. 
Purpose-Driven Work: Join a company committed to improving lives—one breath, one night, one patient at a time. 

Join Us!

At Resmed, we believe innovation starts with people. We value diversity of thought, agility, and imagination — and we know that building something meaningful takes leaders who are passionate, humble, and technically sharp.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. 

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.